Customer Service Agent / Representative

  • United Arab Emirates
  • Permanent
  • Full-time
  • 30 days ago
Customer Service Agent / RepresentativeJob Location : UAEResponsibilities:
  • Complaint management (receive complaints through phone or in writing, resolve complaints where possible, otherwise escalate complaints to relevant department and/or management).
  • Customer care (Answering queries and questions of customers, following up on shipments, updating customers accordingly).
  • Abandoned cart sales (Calling customers who have not completed their purchase, enquiring about possible reasons, convincing customers to purchase).
  • Inbound sales (Calling customers who have started but not completed their purchase, enquiring about possible reasons, finalizing purchase).
Requirements:
  • At least 1, ideally 2+ years of experience in Sales, Marketing, or Customer Representation, ideally in a startup or eCommerce company.
  • Experience with Social Media, WhatsApp, Monday.com and other relevant communication and customer ticketing tools.
  • Ideally a Bachelor's degree.
  • Outstanding communication skills (verbal & written) in Khaleeji Arabic.
  • Outstanding communication skills (verbal & written) in English.
Disclaimer: GotoGulf is a platform that facilitates recruiters and jobseekers reach out to each other. Applicants are advised to research the bonafides of recruiters independently. We do not endorse requests for money payments and strictly advise against sharing personal or financial information. If you suspect malpractice, please email to us.

Go to Gulf