Service Owner- Platform Virtualization & Compute
First Abu Dhabi Bank
- Abu Dhabi
- Permanent
- Full-time
- Owner of service responsible for keeping service healthy and for delivering enhancement on it.
- Own any GSO or Audit findings related to service and ensure their resolution.
- Team management
- Work across multiple Service Delivery Teams
- Project execution
- Responsible for managing the service for BAU and Projects
- Responsible for the design, build, Maintain the Operational SLAs, Incident Tracking, Roster Preparation, monthly reporting for management etc.
- Responsible to design and give solution to business application as per company requirement to secure the data and utilize managed services by company.
- Work on Automating the day-to-day operations and delivering the infrastructure thru code [IaC and Automation tools].
- Work with Internal stakeholders to architect and business solution for respective owned technologies.
- Vulnerability and Patch Management on all virtualization layers and maintain Hybrid cloud environment. Cloud environments include Azure/AWS and G42.
- Manage the team members and align them on projects & BAU Tasks to full fill the delivery requirement.
- Managing multiple services as owner and End to end management
- Responsible to manage Incidents, Problem management, BAU tasks & managing infra and business project with the alignment of team members
- Overall, 15-20 years of experience in device and endpoint management.
- 5-8 years of handling technical projects and experience of min 2-3 years in Virtualization and Cloud tools planning & Implementation
- Experience with vSphere, San and Nutanix
- Experience with Networking technologies on Cloud and on-premises such as ER, DC, NSX and Cisco ACI knowledge
- Experience in Vulnerability Management
- Understanding of Automation playbooks and Scripting
- Background in VM performance fine tuning and maintenance
- Understanding in deployment of VM's with IaC ,K8's solutions and packaging, and distribution
- compliance monitoring and reporting
- Scripting knowledge in PowerShell, Terraform
- Certifications - VCP/NCP/Cloud certifications