Guest Relations Agent
- Dubai
- Permanent
- Full-time
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
- Respond to guests needs and anticipate their unstated ones.
- Expect and react promptly to guests’ requirements and inquires.
- Actively listen and resolve guests’ complaints.
- Oversee and coordinate all arrivals and departures of special guests (VIPs).
- Coordinate and manage communication between guests and staff .
- Promote all amenities, conveniences and programs offered.
- Relevant experience as Guest Relations or similar is an asset.
- Diploma/ BS degree in hospitality management, business administration or related field.
- Excellent problem resolution skills along with outstanding communication and active listening skills.
- Ability to work flexible hours.
- Highly responsible and reliable with a professional presentation.