Business Analyst - CRM Banking - Dubai, UAE

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  • Dubai
  • DH 14,000-20,000 per month
  • Permanent
  • Full-time
  • 2 months ago
Business Analyst - CRM Banking - Dubai, UAEPosition Overview
Business Analyst role focuses on delivering CRM solutions within the banking domain by acting as the bridge between business stakeholders, technology teams, and vendors. The role supports end-to-end project delivery, ensuring CRM platforms enable customer-centric journeys, operational efficiency, and regulatory compliance in Dubai, UAE.Job Details
Country: UAE
City: Dubai
Industry: Banking
Function: Business Analysis-Research
Salary: 14000-20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeRole Summary
The Business Analyst position is responsible for gathering, analyzing, and translating business requirements into functional and technical deliverables for CRM platforms in a banking environment. The role supports the Project Manager across the full delivery lifecycle, from requirements definition through UAT, go-live, and post-production support.Key Responsibilities
  • Engage with senior business analysts and business stakeholders to gather and document CRM requirements
  • Translate business needs into functional specifications, user stories, data dictionaries, and AS-IS and TO-BE process flows
  • Support impact assessments, feasibility analysis, and solution design discussions
  • Work closely with CRM architecture, data, and development teams on workflows, data mappings, and integrations
  • Collaborate with technical teams on API definitions, payload validation, integration behavior, data transformation, and error handling
  • Perform data analysis using SQL for validation, reporting, and issue investigation
  • Define UAT scenarios, coordinate execution, and manage defect tracking and resolution
  • Ensure functional and non-functional requirements are met prior to go-live
  • Support production releases, user training, and post-deployment stabilization
  • Assist the Project Manager in end-to-end delivery and planning activities
  • Coordinate across business, operations, compliance, technology, and vendor teams
  • Facilitate workshops, sprint ceremonies, and review sessions
  • Proactively communicate project progress, risks, and issues
Candidate Requirements
  • 5 to 8 years experience as a Business Analyst in the banking domain
  • Strong understanding of CRM platforms including customer 360, servicing journeys, workflows, sales, and campaign modules
  • Knowledge of banking surround systems and CRM integration approaches
  • Solid technical understanding of SQL, databases, data mapping, and data transformation
  • Proven experience producing BRDs, FSDs, user stories, acceptance criteria, and process flows
  • Strong experience coordinating UAT, preparing test cases, and managing defect lifecycles
  • Hands-on experience working in Agile or Scrum environments using Jira or Azure DevOps
Nice to Have
  • Experience with Microsoft Dynamics 365 and Microsoft Power Platform
  • Exposure to performance testing, user training, and SOP preparation
  • Certifications such as CBAP, Scrum Master, Product Owner, or CRM-related certifications
Key Competencies
  • Strong analytical and problem-solving capability
  • High attention to detail and accuracy
  • Excellent communication and documentation skills
  • Ability to work effectively with cross-functional teams
  • Strong stakeholder management and negotiation skills
What We Offer
  • Competitive tax-free monthly salary in UAE Dirhams
  • Opportunity to work on enterprise CRM initiatives within banking
  • Professional and collaborative working environment
  • Exposure to end-to-end digital transformation projects
About the Company
The organization is a leading banking institution in Dubai focused on delivering customer-centric digital solutions. By leveraging modern CRM platforms and integrated banking systems, it aims to enhance customer experience, operational efficiency, and long-term business growth.Job Title Business Analyst - CRM Banking - Dubai, UAE
Job Description Business Analyst - CRM Banking - Dubai, UAEPosition Overview
Business Analyst role focuses on delivering CRM solutions within the banking domain by acting as the bridge between business stakeholders, technology teams, and vendors. The role supports end-to-end project delivery, ensuring CRM platforms enable customer-centric journeys, operational efficiency, and regulatory compliance in Dubai, UAE.Job Details
Country: UAE
City: Dubai
Industry: Banking
Function: Business Analysis-Research
Salary: 14000-20000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeRole Summary
The Business Analyst position is responsible for gathering, analyzing, and translating business requirements into functional and technical deliverables for CRM platforms in a banking environment. The role supports the Project Manager across the full delivery lifecycle, from requirements definition through UAT, go-live, and post-production support.Key Responsibilities
  • Engage with senior business analysts and business stakeholders to gather and document CRM requirements
  • Translate business needs into functional specifications, user stories, data dictionaries, and AS-IS and TO-BE process flows
  • Support impact assessments, feasibility analysis, and solution design discussions
  • Work closely with CRM architecture, data, and development teams on workflows, data mappings, and integrations
  • Collaborate with technical teams on API definitions, payload validation, integration behavior, data transformation, and error handling
  • Perform data analysis using SQL for validation, reporting, and issue investigation
  • Define UAT scenarios, coordinate execution, and manage defect tracking and resolution
  • Ensure functional and non-functional requirements are met prior to go-live
  • Support production releases, user training, and post-deployment stabilization
  • Assist the Project Manager in end-to-end delivery and planning activities
  • Coordinate across business, operations, compliance, technology, and vendor teams
  • Facilitate workshops, sprint ceremonies, and review sessions
  • Proactively communicate project progress, risks, and issues
Candidate Requirements
  • 5 to 8 years experience as a Business Analyst in the banking domain
  • Strong understanding of CRM platforms including customer 360, servicing journeys, workflows, sales, and campaign modules
  • Knowledge of banking surround systems and CRM integration approaches
  • Solid technical understanding of SQL, databases, data mapping, and data transformation
  • Proven experience producing BRDs, FSDs, user stories, acceptance criteria, and process flows
  • Strong experience coordinating UAT, preparing test cases, and managing defect lifecycles
  • Hands-on experience working in Agile or Scrum environments using Jira or Azure DevOps
Nice to Have
  • Experience with Microsoft Dynamics 365 and Microsoft Power Platform
  • Exposure to performance testing, user training, and SOP preparation
  • Certifications such as CBAP, Scrum Master, Product Owner, or CRM-related certifications
Key Competencies
  • Strong analytical and problem-solving capability
  • High attention to detail and accuracy
  • Excellent communication and documentation skills
  • Ability to work effectively with cross-functional teams
  • Strong stakeholder management and negotiation skills
What We Offer
  • Competitive tax-free monthly salary in UAE Dirhams
  • Opportunity to work on enterprise CRM initiatives within banking
  • Professional and collaborative working environment
  • Exposure to end-to-end digital transformation projects
About the Company
The organization is a leading banking institution in Dubai focused on delivering customer-centric digital solutions. By leveraging modern CRM platforms and integrated banking systems, it aims to enhance customer experience, operational efficiency, and long-term business growth.
Post DetailsJob Start Date
Salary from 14000.00
Salary to 20000.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

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