Mall Customer Service Assistant - Visitor Information and Guest Support - Dubai Festival Plaza Al-Futtaim - Dubai, UAE

• Welcome visitors at the customer service desk and provide friendly and professional assistance.
• Respond to customer inquiries regarding stores, services, promotions, and mall facilities.
• Provide accurate information about store locations, events, and marketing promotions.
• Support mall events, activations, and peak visitor periods by assisting guests on site.
• Maintain strong knowledge of mall layout including entrances, exits, lifts, escalators, and facilities.
• Coordinate with internal departments and retail tenants to ensure updated operational information.
• Maintain adequate supplies of mall directories and customer service desk materials.
• Provide information on promotions, tourist services, and available facilities within the mall.
• Record customer feedback and complaints while ensuring prompt follow up and resolution.
• Maintain service quality standards and ensure a positive customer experience for all visitors.
• Assist with customer guidance during events or busy periods to ensure smooth visitor flow.

• Diploma or Bachelor's degree in Hospitality, Business Administration, or related field preferred.
• Experience in customer service, hospitality, retail, or shopping mall environments.
• Strong communication and interpersonal skills.
• Ability to interact with visitors from diverse cultural backgrounds.
• Good problem solving ability and customer focused mindset.
• Basic knowledge of mall operations and customer service procedures.
• Professional appearance and ability to represent the mall brand positively.

• Customer service and guest assistance
• Visitor information and mall navigation support
• Complaint handling and customer satisfaction management
• Retail environment service coordination
• Event support and visitor flow assistance
• Communication and interpersonal skills
• Customer service desk operations
• Multicultural customer engagement

• Work in a vibrant retail and lifestyle destination serving thousands of visitors daily.
• Gain experience in shopping mall operations and guest services.
• Be part of a professional team focused on delivering excellent visitor experiences.
• Participate in retail events, promotions, and community engagement activities.
• Build customer service experience within a major retail destination.

• Welcome visitors at the customer service desk and provide friendly and professional assistance.
• Respond to customer inquiries regarding stores, services, promotions, and mall facilities.
• Provide accurate information about store locations, events, and marketing promotions.
• Support mall events, activations, and peak visitor periods by assisting guests on site.
• Maintain strong knowledge of mall layout including entrances, exits, lifts, escalators, and facilities.
• Coordinate with internal departments and retail tenants to ensure updated operational information.
• Maintain adequate supplies of mall directories and customer service desk materials.
• Provide information on promotions, tourist services, and available facilities within the mall.
• Record customer feedback and complaints while ensuring prompt follow up and resolution.
• Maintain service quality standards and ensure a positive customer experience for all visitors.
• Assist with customer guidance during events or busy periods to ensure smooth visitor flow.

• Diploma or Bachelor's degree in Hospitality, Business Administration, or related field preferred.
• Experience in customer service, hospitality, retail, or shopping mall environments.
• Strong communication and interpersonal skills.
• Ability to interact with visitors from diverse cultural backgrounds.
• Good problem solving ability and customer focused mindset.
• Basic knowledge of mall operations and customer service procedures.
• Professional appearance and ability to represent the mall brand positively.

• Customer service and guest assistance
• Visitor information and mall navigation support
• Complaint handling and customer satisfaction management
• Retail environment service coordination
• Event support and visitor flow assistance
• Communication and interpersonal skills
• Customer service desk operations
• Multicultural customer engagement

• Work in a vibrant retail and lifestyle destination serving thousands of visitors daily.
• Gain experience in shopping mall operations and guest services.
• Be part of a professional team focused on delivering excellent visitor experiences.
• Participate in retail events, promotions, and community engagement activities.
• Build customer service experience within a major retail destination.

Careers in Gulf