Personal Concierge at Waldorf Astoria Dubai International Financial Centre
Hilton
- Dubai
- Permanent
- Full-time
- Check the Guest arrival reports in advance for True Waldorf Service Guests and VIP Guests and coordinate with the Housekeeping team on room allocations.
- Contact Guests through pre-arrival email process and pre-arrival phone calls to welcome the Guests and ascertain their needs and special arrangements, as well as their arrival time.
- Be responsible for special room assignments and suite occupancies.
- Welcome and fulfill the check-in process of True Waldorf Service Guests and VIP Guests, including escorting Guests to their rooms and explaining.
- the room amenities and facilities.
- Ensure all assigned rooms meet the highest standards and include all requested amenities before Guest arrival.
- Manage the Guest Relations Desk in the hotel lobby.
- Serve as the main point of contact for True Waldorf Service Guests and VIP Guests and ensure hotel departments are fully briefed on their requirements.
- Maintain the inventory of Guest amenities.
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
- Previous experience in similar role.
- Calm, efficient and organized with great attention to detail.
- Excellent personal presentation and communication skills.
- A passion for delivering exceptional levels of Guest service.
- Ability to multi-task while maintaining a positive attitude when working with Guests.
- Computer literate and able to navigate through the property management systems.
- Professional manner with an emphasis on hospitality and guest service.
- Proven ability to listen and respond to demanding Guest needs.
- Conflict resolution experience.
- Cash handling experience.