Lobby Ambassador - Preferably Female
Hyatt
- Abu Dhabi
- Permanent
- Full-time
Offer rooming to each arrival
Assist guest in resort activity enquiries/requests
Ensure that established levels of guest service are maintained at all times within the reception area
Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction
Ensures guest errands are executed as directed
Refresh towels to be handed to all VIP arrivals
Coordinate transportation for guests in collaboration with the Bell team including buggy and airport transfers
Handle difficult situations effectively following resort policies and procedures
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort’s Policies & Procedures to achieve the overall objectives of this position
Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Assistant Manager
Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance
Actively participate in upselling Spa, Food and Beverage outlets and excursions
Is aware of all house rules and assists in enforcing them on team members
Always conduct herself in such a manner so as to encourage all fellow team members to do likewise
Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate Project at all times, a favorable image of the company, resort and departmentQualifications:
- 1/2 years Hostess/receptionist - Front Office working experiences
- Familiar with Opera system
- At least Diploma graduate
- Fluent English