Motivated by innovation, we develop intelligent solutions for the growing digitalization of the transport sector. Our range of offerings includes rail vehicles, rail automation, road traffic management systems, rail electrification and services.
Today, we are recruiting for the Technical Support Engineer position to Join our Project Team in Dubai office. This is an excellent career opportunity for Junior Professionals from Rail /Transportation Business looking to join a truly international team.
Join our Siemens Mobility as Technical Support Engineer and help us re- imagine the world by finding solutions and making the world a smarter place for tomorrow.
Your Role - International, Challenging and Future- Oriented!
Co- ordinating and managing feedback from clients to development teams (including project plans, progress updates, weekly task registers)
Reviewing, consolidating, and improving the quality and reporting of documentation where necessary
Manage and monitor all installed systems and infrastructure
Working independently to lead topics to resolution Including troubleshooting
Install, configure, test and maintain operating systems, application software and system management tools
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Provide 1st and 2nd level support to customer.
Maintain relationships with clients by providing support, information, and guidance
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
Provide prompt and accurate feedback to customers
Hands- on experience with Windows/Linux OS environments
Ability to provide step- by- step technical help, both written and verbal
Your Qualifications and Skills - Digital And Solid!
BS/MS degree in Computer Science, Engineering or a related subject
First work experience in a technical support/engineer role in applications background or similar
Experience in Quality assurance activities (eg. test planning, management and test execution and defect management) and knowledge of test approaches (such as Smoke and Regression Tests)
Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
Experience with monitoring systems
Knowledge of JSON/REST APIs
Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
Knowledge of Linux (i.e. basic DevOps, bash, cronjobs, etc)
Detail- oriented and pro- active approach
Familiarity with mobile app development
An excellent opportunity for Emirati Engineers looking for real career development Opportunity
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