Spa Therapist for Conrad Dubai

• Encourage guests’ loyalty and develop clientele retention
• Coordinate with Spa Receptionist in terms of customers appointments
• Be responsible for the hygiene of work environment and maintain cleanliness before and after treatment
• Take care of spa equipment & report any breakage or maintenance requirements
• Ensure that the products and items for professional use are always prepared and stock level is well obtained
• Follow the standard operating procedures implemented by the Spa Manager
• Provide optimum personalized guest service when required
• Aspire on promoting and selling of appropriate retail products after treatment
• Coordinate with the spa stock controller concerning replacement products- must give prior notice for ordering purposes
• Assist in update inventory and ordering
• Work towards reaching targets implemented by the Spa Manager
• Treat all guests with elegance & respect
• Address guests by their name and be attentive to our guests’ needs
• Follow the procedures of consultation to ensure that reserve treatment is suitable or client and check for any contraindication and side effects
• Keep treatment room clean and tidy at all time and well prepared for each guest appointment
• Assist with Spa Reception duties and customer satisfaction
• Assist in general operations of the spa, gym and pool, when needed
• Follow treatment protocols and procedures
• Any other additional accountability as assigned from time to time
• Enhance on further improvement areas and career development
• Be able to stay outside at the pool area and promote the spa treatment for minimum 30min and maximum to 2 hours , in rotation with other therapists
• Job rotations may be arranged within the properties of Hilton Conrad-locally, regionally or overseas

• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, writes, speak and understand the English language to communicate effectively with guest and employees
• Thorough organization and supervisory skills proficient in accomplishing the task
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
• Ability to analyze information and make effective judgments
• Interpersonal skills to provide overall guest satisfaction
• Ability to work under pressure and deal with stressful situations during busy periods
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
• Ability access and accurately input information using a moderately complex computer syste
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Learning and visual ability to observe and detect signs of emergency situations.

• Previously worked in luxury Hotel Spa

Hilton