DescriptionJob PurposeTo bring new customers and provide quality service to ADCB Personal Banking Customers, whilst ensuring adherence to Banks policies, ethics and code of conduct.Accountabilities
Carry out all branch administrative tasks, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.
Ensure approvals are in place prior before processing transactions.
Liaise with various departments within the bank and resolve queries and problems.
Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external.
Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.
Identify and recommend improvements to procedures and processes to improve process and service levels.
Provide specialist information, guidance and advice to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
Regularly review customer portfolio to identify potential sales/business opportunities.
Provide support to other team members as required to assist in the smooth operation of the branch.
Maintain awareness of the branch’s Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption.
Perform any other duties or tasks as required or instructed by the line manager to support the smooth operation of the branch.
Skills
Oral Communication:Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon. Explains the reasoning being what is being said to ensure understanding and acceptance.
Written Communication:Produces clear and concise reports and other written material usually of a detailed and technical nature, which are understandable to those with or without a good knowledge of the subject matter.
Sales: Has the ability to persuade others to accept products, services or ideas in order to satisfy a specific need.
Negotiation: Has the ability to communicate and influence others to arrive at a mutually agreeable solution or position.
PC Skills:Has the ability to use various basic computer applications eg, MSOffice
Procedure and Policy: A good knowledge of the relevant policies, practices, processes and procedures in own areas of responsibility. Where appropriate will have a good knowledge of the key relevant legal, regulatory and statutory requirements, technical interpretation and the ability to provide advice thereon.
