Technical Support Team Lead
Rapyd
- Dubai
- Permanent
- Full-time
- Lead the local support team in Dubai
- Become the first escalation point of contact of any technical issue
- Working closely with clients and internal partners in Africa to ensure system stability
- Develop Monitor tools for the production environment
- Working closely with R&D, DevOps, and Sales Engineers team for problem-solving and escalations
- At least 10 year's experience managing client support teams as T1 and T2
- At least 10 year's experience with Salesforce and CRM
- Knowledge in API, bug reporting tools AWS dashboards- Must
- experience in a payments industry- Big advantage
- Knowledge in the following tools: SQL, Postman, AWS dashboards, Jira and confluence- Big Advantage.
- Great technical writing and verbal communication skills
- Experience building a team in a fast-growing small organization
- Strong debuggability skills with multiple tools
- Excellent English