Product Specialist | Retail | BYD Mall of the Emirates

Al-Futtaim View all jobs

  • Dubai
  • Permanent
  • Full-time
  • 29 days ago
What you will do:You’ll create memorable, high-impact customer experiences that turn curiosity into loyalty. From the first “hello” to the moment they drive off in their new EV (and long after), you’ll be the trusted guide who brings BYD’s technology, sustainability vision, and premium brand values to life. This role is all about human connection, storytelling, and delivering a seamless, elevated journey across our retail stores and pop-ups.
  • Become the face of BYD’s retail experience elevating every customer interaction into a premium, personalized journey.
  • Guide customers through the EV world with confidence: tech walkthroughs, immersive test drives, ownership insights, and everything in between.
  • Drive sales through connection, storytelling, and proactive engagement supported by precise CRM tracking and disciplined pipeline management.
  • Curate the in-store and pop-up environment so every display, touchpoint, and brand moment reflects BYD’s luxury-tech DNA.
  • Stay ahead of the EV landscape with deep product knowledge and translate it into clear, compelling customer education.
  • Work hand-in-hand with marketing, operations, and aftersales to deliver a seamless, frictionless experience from first contact to long-term loyalty.
  • Support key events, activations, and handovers to ensure every customer touchpoint, online or in-person, feels smooth, intentional, and premium.

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