Technical Service Engineer
Ebara Elliott Energy
- Abu Dhabi
- Permanent
- Full-time
- develop solutions to field technical problems,
- provide direct technical support to internal and external customers on new apparatus and global service projects
- participate in root cause failure analysis
- conduct engineering studies
- Acts as a Global Services technical focal point servicing both internal and external customers.
- Performs and directs key investigations, projects and related activities which require independent action and decision.
- Participates in and/or leads root cause failure analysis projects as directed.
- Provides field service and service centers support for major projects and overhauls.
- Execute product and service warranty, including investigations, analysis, and corrections (including budgeting), with the purpose of maintaining a satisfied customer base while managing internal financial constraints and objectives.
- Visit customers and equipment installation sites to obtain information to troubleshoot problems. Responsible for investigating, developing, presenting, and implementing corrective action.
- Collaborates with other departments to insure timely and effective problem solving of field problems for the assigned area of responsibility.
- Performs liaison function with other engineering departments on the specification, manufacturing, assembly, material quality, testing, repair, performance and operation for assigned products. Includes consulting with service groups on re-rates, defective parts, new part orders, engineering studies and design changes.
- Collaborates with other engineering groups in development of new products (design reviews) and improvement of existing products (Product Action Teams) from a service standpoint.
- Assists with technical aspects of sales/project execution activities when necessary.
- Generates Service Engineering Bulletins and Elliott Technical Service Letters as assigned.
- Assists and participates in the development of the overall technical service team capabilities and performance.
- Develops and presents technical training as directed.