Service Advisor | Al-Futtaim Automotive | Bodyshop | Global Aftersales

Al-Futtaim

  • Abu Dhabi
  • Permanent
  • Full-time
  • 1 month ago
Overview of the role:Ensure courteous and professional handling of the customer during the latter's visit to Bodyshop and prepare estimates that ensure Customer Retention and Profitability.What you will do:
  • Build long-term relationships with customers to ensure customer retention & loyalty.
  • Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
  • Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time.
  • Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
  • At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business.
  • Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
  • Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.

Bayt