Guest Room Technician

• Principal duties and responsibilities may include, but are not limited to, the following, which indicates the general nature of work expected:
• Attends to repairs and maintenance of all types of mechanical equipment such as heating, ventilation, and air-conditioning equipment, pumps, water treatment plant, etc.
• Carry out electric arc and oxy-acetylene welding.
• Attending to pipe repairs or fitting work including minor plumbing jobs.
• Ensuring that the supplied uniform is clean and in good repair. Always maintain a clean and tidy appearance before entering a guest room or public area.
• Ensuring that the plant room, workshop, and related areas are kept clean and tidy condition.
• Observing prescribed safety standards. Helping maintain safe conditions for self and others. Performing related duties and special projects as assigned.
• Interacts with other Departments when necessary to provide additional or specialized services for functions, promotions, and festivities.
• Adhere to Emirates Palace Mandarin Oriental Employee Handbook
• Adhere to Emirates Palace Mandarin Oriental Policies & Procedures
• Follow Supervisor's instructions in line with job requirements
• Adhere to all security and safety instructions
• Inspire guests with an attitude of personal attention to their requests
• A commitment to a sense of urgency, immediacy, and total responsiveness
• Intuitively anticipate guests' needs and address them in a refreshingly unique manner
• Proactively find opportunities for innovative service delivery
• Demonstrate commitment to uncompromising standards of excellence
• Approach each guest in a confident and welcoming manner
• Work as a team with all other departments in their effort to delight the guest
• Demonstrate a willingness to “go the extra mile” to exceed guests' expectations
• Show respect for guest's security and privacy at all times
• Take personal responsibility for meeting guests' needs
• Communicate effectively to ensure service excellence at all times
• Ensure requests are followed through to the guest's satisfaction
• Display a sense of determination when solving problems
• Adapt the role of a "server" in acting on the hotel stage.
• Create moments of emotional value for the guest.
• Look for creative service delivery

• Diploma or apprenticeship in Mechanical or Electrical
• Previous resort experience in the same role, within a luxury hospitality environment is preferred
• Ability to solve engineering problems using appropriate theoretical and practical engineering principles.

Mandarin Oriental