Senior Solution Consultant
Genesys View all jobs
- Dubai
- Permanent
- Full-time
Focused Territory = North AfricaWhat You’ll Be Responsible ForDiscovery & Outcome AlignmentEngage stakeholders to understand business objectives, operational challenges, and success metricsFacilitate discovery sessions and workshops to identify gaps, opportunities, and value driversTranslate customer needs into solution approaches aligned to measurable outcomes (e.g., customer satisfaction, efficiency, productivity)Help customers understand the organizational and operational impact of modernizing customer experienceSolution Design & AdvisoryDevelop high-level solution architectures and business solution roadmaps aligned to customer priorities and constraintsBalance innovation with feasibility, scalability, and long-term sustainabilityProduce key deliverables such as discovery documentation, solution designs, and architecture diagramsEnsure smooth transition to delivery teams by setting clear expectations and success criteriaDemonstrations & Value CommunicationDesign and deliver tailored, scenario-based demonstrations showcasing AI-powered experience orchestrationExcellent in story telling and lead in value selling approachCommunicate complex technical concepts (AI, automation, integrations) in a clear and practical wayAdapt messaging for diverse audiences, including executives, business users, and technical teamsExperienced soft skills and objection handling.Articulate business value and differentiation in the context of customer needsSupporting Complex Sales CyclesPartner with Account Executives and cross-functional teams to drive strategy on large, complex dealsLead or contribute to RFx responses, proposals, and customer presentationsGuide customers through evaluation and decision-making processesLead virtual or on-site workshops to build alignment and confidenceBuilding business cases / ROI modelsQuantifying value (cost reduction, containment, CSAT impact)Partnering with Value Consultants (or doing it themselves)Technical Validation & Integration AdvisoryEngage with architects, developers, and IT teams to validate solution fit within enterprise ecosystemsAdvise on APIs, integrations, data flows, security, and interoperabilityAddress feasibility, risk, and technical adoption considerationsSupport use cases involving AI, automation, analytics, and digital engagementCoordinate with SME, partners and Product Team.Innovation & Thought LeadershipStay current with industry trends, emerging technologies, and best practices (AI, cloud, security and CX)Build reusable solution assets, demos, and frameworks leveraging modern technologies (e.g., APIs, cloud, Infrastructure as Code)Act as a technical ambassador, showcasing innovative solutions to customers and partnersTeam Collaboration & LeadershipCollaborate with Sales, Presales, Partners, and Delivery teams to drive successful outcomesLead or contribute to virtual deal teams on complex opportunitiesShare knowledge, mentor peers, and contribute to team best practicesOperate with a high degree of autonomy while managing multiple prioritiesCo-selling and co-designing solutionsWhat We’re Looking ForYou bring a strong consultative mindset, combining technical depth with the ability to simplify complexity. You are comfortable operating in ambiguity, influencing senior stakeholders, and building confidence in both business and technical decisions.Required ExperienceExcellent communication & presentation skills in both French and English5+ years in active Solutions Consulting, Technical Presales, Solutions Architecture, or similar customer-facing technical rolesExperience supporting enterprise or complex SaaS / cloud evaluationsStrong understanding of cloud architectures, APIs, integrations, and modern SaaS platformsSolid technical foundation across networking, security, and software systemsProven ability to communicate effectively with both business and technical audiencesExperience collaborating across sales, product, and delivery teamsCommercial Awareness: Supporting commercial constructs, Understanding licensing models, consumption, and TCOBuild and articulate compelling business cases, linking Genesys capabilities to measurable financial and operational outcomesPreferred ExperienceExperience in customer experience (CX), contact center (CCaaS), CRM, or digital engagement platformsFamiliarity with AI technologies (LLMs, NLU, predictive models), automation, and analytics use casesHands on Demo, POC is a plus.Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystemsKnowledge of contact center technologies (IVR, WFM, recording, digital channels, VoIP/SIP , AI)Experience with Infrastructure as Code (e.g., Terraform, CloudFormation) is a plusStrong workshop facilitation, presentation, and stakeholder management skillsFamiliarity with CcaaS ecosystemExperience working with system integrators, partners, or BPO providersLeading competitive differentiation conversationsExperience with cloud migration strategies & Change management considerationsLanguages: Arabic and Darija knowledge is a plusIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at .You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.