Guest Relation Officer

Dubai
Permanent
Full-time

2 months ago

About CompanyWelcome to TIME Oak Hotel & Suites, your flagship destination nestled in the vibrant Barsha Heights, close to MOE. Offering genuine hospitality tailored for both business and leisure travelers. TIME Oak Hotel & Suites offers 216 rooms and suites ideal for both business executives and families, all 216 rooms have comforts such as premium bedding and laptop-friendly workspaces.Job DescriptionsResponsibilities and essential job functions:
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
- Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.Requirements:
- Preferably candidates who can speak Russian LanguageSkills RequiredOperaMicrosoft OfficeCompensation & Benefits

Compensation & Benefits to be discussed during interview

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