Pharmacy Team Lead

• The position is a lead position provides management and oversight to the Pharmacy Call Center agents to ensure the delivery of quality service in line with agreed KPIs to provide a first call patient experience.
• The position is responsible for developing a highly engaged and productive team. This position should oversee call centre operational performance in terms of the Pharmacy metrics and ensure it is functioning at its best capacity.
• Monitors daily activities and manages work schedules to ensure that quality, production and customer service standards are maintained.
• This position is also required to analyse complex data and identify gaps and areas of improvement as well as areas for taking initiatives forward to improve and ensure operational efficiencies.

Sundus Recruitment Services