Customer Support Agent

TopTalent Recruitment Agency View all jobs

  • Dubai
  • DH 10,000-12,000 per month
  • Permanent
  • Full-time
  • 1 day ago
  • Apply easily
We are looking for a dedicated and customer-focused Customer Support Agent to join our crypto exchange team in Dubai. You will be the first point of contact for users, ensuring a seamless experience by resolving inquiries efficiently and maintaining high service standards.Position: Customer Support Agent (Crypto Exchange)
Location: Dubai (On-site)Key Responsibilities:
  • Provide timely and professional support to users via live chat, email, and ticketing systems.
  • Assist customers with account issues, deposits/withdrawals, KYC verification, and trading-related queries.
  • Troubleshoot technical issues and escalate complex cases to relevant teams.
  • Maintain a high level of customer satisfaction through clear and effective communication.
  • Monitor support queues and ensure all requests are handled within defined SLAs.
  • Collaborate with compliance, product, and technical teams to resolve user issues.
  • Identify recurring issues and suggest improvements to enhance user experience.
  • Stay updated on platform features, crypto market trends, and internal processes.
Requirements:
  • Previous experience in customer support within crypto services.
  • Strong understanding of cryptocurrency, exchanges, wallets, and basic trading concepts.
  • Excellent communication skills in English (additional languages are a plus).
  • Experience with support tools such as Zendesk, Intercom, or similar platforms.
  • Ability to handle high-volume support environments and work under pressure.
  • Strong problem-solving skills and attention to detail.
  • Willingness to work in shifts, including weekends if required.
  • Proactive, patient, and customer-oriented mindset.
What We Offer:
  • Opportunity to work in Dubai's fast-growing crypto industry.
  • Dynamic and collaborative work environment.
  • Career growth and learning opportunities
To apply for this position and to explore many other exciting opportunities, visit and apply through our career page:Salary: AED 10,000 – 12,000 per month (depending on experience)

TopTalent Recruitment Agency