F & B - Guest Service Supervisor
Hilton
- Ras al-Khaimah
- Permanent
- Full-time
- Seek guest feedback on the spot in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences at all times
- Plan and train new and existing FO and F&B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the F&B Team Leader and Guest Ops Manager.
- Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust & engagement
- Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
- Every 6 months, rotate to a new ‘Champion’ area (e.g. Hilton Honors, CleanStay, rostering) – our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
- Coach & train 2 – 4 F&B Hosts, as assigned on a rotating six month schedule
- In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of ‘coachees’ and suggest development opportunities for them in the coming months.
- On-board and supervise assigned ‘coachee’ team members, ensuring execution of agreed development or performance improvement actions
- Give praise to high performers on your shifts and show recognition on the spot
- Be responsible for the management of the entire F&B Operations or assigned F&B outlet in the absence of the F&B Team Leader
- Help in ensuring that all F&B hosts understand their purpose and are fully equipped with the tools, skills, behaviours, and knowledge required to deliver a high quality and brand unique brighthearted F&B guest service.
- Previous Food and Beverage experience
- Committed to delivering high levels of customer service
- Positive attitude
- Good communication skills
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Previous experience in hotel industry
- Previous experience in supervising and/or delegation
- Willingness to develop team members and self