UAE National - Service Advisor | Al-Futtaim Automotive | Global Aftersales | Body Shop

Al-Futtaim View all jobs

  • Dubai
  • Permanent
  • Full-time
  • 9 days ago
Overview Of The Role:The Service Advisor plays a crucial role in ensuring a professional customer journey, driving customer retention, and contributing to the company's profitability. Through effective implementation of customer service standards, adherence to quality measures, and proactive sales strategies, the advisor supports both customer satisfaction and business growth. This position requires a focus on outcomes, including maintaining performance indicators above set thresholds, while also ensuring compliance with health and safety standards. Continuous learning and upgrading of skills are essential to keeping pace with industry innovations and maintaining high service quality.What You Will Do:
  • Ensure customer retention by implementing AF Standard and principle process, aiming for a Net Promoter Score greater than 70.
  • Execute customer service values and AF values consistently, achieving a Customer Service Value greater than 4.6.
  • Maintain quality at all times, targeting a First Response Fix Time of greater than 90%.
  • Increase profitability through sales and upselling incremental packages, including products and services offered by the company.
  • Implement 5S at the workplace to ensure organization and efficiency.
  • Perform all duties and responsibilities as outlined in the business SOP, maintaining a high Personal Development Rating.
  • Ensure compliance with the company's health and safety requirements to prevent harm to personnel and the environment.
  • Continuously upgrade skills with new technology, work procedures, time standards, and technical know-how to enhance productivity and quality, as measured by Training Module and Certification standards.

Bayt