Education Manager

• List the key activities and tasked associated with each Area of Responsibility
• Accurately, concisely, and completely describe the duties and responsibilities of the job
• Support/Operations roles (Grades A to C) may only have 1 area of responsibility
• To assist SWAD leadership team with the oversight and management of daily zoological related revenue programs
• To assist Education department leadership with budget development and oversight
• To assist with expenditure and cost oversight within the Education department
• Plans the schedules and tasks assignments of Education Specialists and Associates; monitors their activities and performance
• Ensures the completion of required trainings of the team; monitors professional development and competencies
• Works together with the Education Manager in assigning education programs; includes developing excellent, transformational zoological programming, ensures offerings are relevant and compelling to today's audiences in content and delivery
• Collaborates with Sales, Marketing and other sections of Zoological department to promote and sell Education and Zoological programs
• Facilitates on the interpretation of animals to guests in park, includes development of messaging, presentations, interpretative graphics and other methods to increase guest awareness and interest in animals
• Facilitates in park revenue experiences, includes streamlining operations, providing incredible guest service and innovating new experiences based on customer demand
• Establishes and implements development/motivational plans of the team to improve their capabilities and expertise
• Responsible for high-volume guest interaction, including resolution of issues that may arise
• Fosters a culture of human and animal safety; ensures compliance with existing safety policies while encouraging the review and renewal, or provision of new policies and practices so that colleagues work in a safe manner with the appropriate protective equipment
• Contributes to formulating and administering policies as needed
• Facilitates in delivering high-quality guest experience programs
• Works in varying shifts/hours based on business need, to include opening, mid-, and closing shifts; weekends, and holidays
• Performs other duties as assigned

• Bachelor's degree in animal sciences, education, other natural sciences or related discipline
• 5 years of experience in leadership of people/ teams, budget management, and customer service
• 3 years of proven experience in the developing and implementing an interpretive content strategy
• 3 years of proven experience in marketing, sales, and promotion of products and programs
• Excellent skills in customer/guest interaction, including resolution of problems
• Demonstrated applied knowledge of educational principles and instructional design models
• Exceptional verbal and written communication skills
• Strong public speaker, with the ability to readily adjust to audience
• Proficient in current computer applications, including MS Office (Word, Excel and Power Point)

• Advance degree preferred
• 5 years of experience as an Education supervisor preferred
• 4 years of experience in zoological setting, with basic understanding of zoological operations preferred
• Fluency in Arabic and other languages is a plus

Miral