Manager, CPC Service Operations
Panasonic
- Dubai
- Permanent
- Full-time
- Strategic and Operational
- Responsible for providing technical support to all PAC airline customers and Maintenance Service operational personnel.
- Identifies the appropriate training required to maintain a consistent set of capabilities to meet the Service Operation needs of the CPC.
- Ensures Passenger Care Operations meet all industry and customer requirements.
- Customers and Quality of Service Oversight
- Ensures that communications between SOS internal personnel and external customers are maintained within PAC corporate standards.
- Responsible for providing clear tactical communications to affected customers during planned or unplanned network and service events.
- Develops Key Performance Indicators (KPIs) among team to consistently work toward enhancing PAC's reputation among customers and suppliers.
- Support CSS and Regional Account Management in customer communications as necessary.
- Ensure service capabilities meet or exceed customer expectations through operational planning, commitment control and interdepartmental coordination.
- Staff Development and Planning
- Maintains a skills inventory containing an evolving demand of skills, staffing that supplies that demand, and identifies gaps between the two.
- Define staff advancement paths for CPC personnel in conjunction with the department skills inventory.
- Bachelor's degree or equivalent work experience.
- 5+ years project management experience.
- Working knowledge of global civil aviation regulations and requirements.
- Working knowledge of aviation maintenance training and technical publications methods and standards.
- Excellent written and verbal communication skills including ability to present to executive decision makers.
- Technical knowledge of In-Flight Entertainment & Connectivity systems and related components.
- Ability to organize and implement department objectives.
- Ability to plan, assign, train, and direct employees.
- Ability to interview, hire, and appraise employees.
- Highly developed team building skills.
- Demonstrably self-motivated, well organized and detailed oriented.
- Needs to work well with people under pressure including people from diverse cultural and political backgrounds.
- Strong working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
- Works on complex issues where analysis of situations or data requires in-depth knowledge of the company.
- Directs and controls activities of a broad functional area through several department managers within the company.
- May require travel, up to 20% of the time to domestic and/or international locations.