AVP- Soft Services & Front Office (Emiratised Role)
- Abu Dhabi
- Permanent
- Full-time
- Oversee the Soft Services operations & supporting functions over all FAB locations across UAE and internationally, ensuring that service standards are consistently upheld.
- Manage a diverse team, including 17 core team members and 450+ outsourced soft services Manpower, ensuring their engagement, training & development.
- Develop and manage approx. 30M budget allocated for soft services unit, ensuring cost efficiency.
- Recommending to management, appointment of competent contractors to deliver the proposed projects.
- Manage the supply chain and ensure quality standards for all products including Hygiene, Chemicals, Pantry Consumables, Coffee and Snacks Vending Machine and other products.
- Coordinating with the internal business units and internal audit department to ensure that the proposed facilities meet functional requirements.
- Ensuring adherence compliance to all Legal and regulatory requirements
- Regular upkeep of the savings generated through strategic approach and value engineering.
- Ensure timely renewal of all Master Services agreements.
- Lead contract negotiations and RFP tender processes for third-party services.
- Manage internal and outsourced staff, including third-party suppliers, and oversee their performance.
- Maintain risk levels within agreed limits and ensure compliance with relevant policies.
- Identify opportunities to enhance services for internal and external customers.
- Prepare and present reports for management review, focusing on performance and improvement strategies.
- Create and maintain policies and SOPs aligned with the bank's operational policies.
- Manage relationships with vendors and service providers, ensuring SLA compliance and effective vendor management.
- Guarantee timely payments for suppliers, contractors and ensure quality delivery.
- Drive continuous growth by staying updated with current Soft Services market trends.
- Analyse Soft Services quality audit reports and provide structured recommendations for improvement.
- Establish and nurture relationships with business units, addressing grievances effectively.
- Provide tailored recommendations for enhancing operations and service delivery.
- Address branch/Offices-specific requirements and ensure alignment of Soft Services resources with business goals.
- Facilitate recommendations & guidance to the management for renovations, retrofitting, and minor fit-out works based on business type and needs.
- Analyse soft service audit reports and provide structured recommendations for improvement.
- Plan and control Office support & Cleaning manpower management, General waste & sewage management, Plants & Landscaping management, Pest Control & fumigation management, meeting & conference room management.
- Develop Sustainable Practices, Implement eco-friendly initiatives within soft services, including waste reduction, recycling programs, and sustainable procurement such as biodegradable products etc..
- Promote energy efficiency across facilities by leveraging smart technologies for cleaning, and other operations such as robotic cleaners etc.
- Carbon Footprint Reduction, Identify opportunities to reduce the carbon footprint through responsible vendor selection, local sourcing, and optimizing transportation.
- Ensure adherence of regulatory compliance pertaining to environmental laws, ISO standards, and sustainability frameworks.
- Introduce advanced technologies like Computer Aided Facilities Management (CAFM) for cleaning and outsourced manpower digital attendance for office support operations, Robotic cleaning to enhance cleaning operations, maintenance, and customer experience.
- Implement automated solutions for routine tasks, such as consumable replenishment, Inventory Management etc..
- Manage a large team of Front Office Officers across various UAE locations.
- Foster a professional work environment, ensuring adherence to front office processes and maintaining optimum customer service standards.
- Manage the recruitment, training, development, and performance evaluation of Front Office candidates which includes UAE Nationals and Expats.
- Oversee Front Office staff appearance and ensure sufficient front desk coverage at all times.
- Manage relationships with vendors and service providers, overseeing MSA, SLA's, Budgeting & contract renewals.
- Lead innovation initiatives, incorporating smart vending machines with eco-friendly materials and sourcing sustainable practices & coffee products.
- Oversee compliance with health, safety, and hygiene regulations across all vending locations.
- Managing the inventory of coffee vending machines to ensure optimal stock levels and functionality.
- Control the budget & expense of coffee vending services and identify potential savings.
- Develop and implement long-term strategies for coffee vending services, aligned with corporate objectives and employee satisfaction.
- Monitor and control budget allocations for pantry supplies, ensuring cost-effectiveness while meeting the needs of all locations.
- Lead the implementation of automation and technology to streamline the procurement, inventory tracking, and distribution of pantry consumables across all locations.
- Oversee all consumables meet FAB's quality standards and health regulations, including implementing any required audits or certifications.
- Manage and oversee the inventory levels, ensuring optimal stock is maintained without overstocking, reducing wastage, and ensuring smooth day-to-day operations.
- Ensure efficient collaboration with vendors to maintain timely delivery of high-quality pantry consumables across all FAB locations.
- Manage contracts with drinking water suppliers, ensuring reliable service, competitive pricing, and adherence to FAB's standards.
- Ensure the efficient placement and distribution of water dispensers at all FAB branches, coordinating logistics to maintain continuous water availability.
- Manage the budget for water dispenser services, seeking cost-effective solutions without compromising on quality or service delivery.
- Lead efforts to reduce plastic usage and waste by exploring eco-friendly water dispenser options, such as refillable bottle programs or sustainable energy models.
- Oversee the selection, negotiation, and performance of vending machine suppliers, ensuring the strategic place to reach customer needs and satisfaction.
- Ensure that vending machines are stocked with a balanced variety of snacks, monitoring inventory levels, and adjusting offerings based on employee preferences and demand trends.
- Lead efforts to gather feedback from staff regarding the performance and placement of snack items, ensuring continuous service improvement and user satisfaction.
- Manage the overall catering strategy to meet departmental needs, ensuring alignment with the bank's corporate culture and events schedule.
- Implement policies and guidelines for all internal events.
- Oversee all catering services comply with health and safety regulations, food hygiene standards, as per FAB guidelines.
- Establish and enforce pre & post-catering cleaning protocols to maintain cleanliness and hygiene.
- Ensure that the executive office receives tailored, high-quality services that align with their specific needs and preferences.
- Oversee the management of executive lounges, rest areas, and other high-priority spaces, ensuring they always remain in pristine condition.
- Liaise with Executive office staffs, to comprehend special and confidential requirement from the office with specification and procuring the items.
- Ensure that executive offices, boardrooms, and meeting spaces are maintained to the highest standards.
- 7-10 years of relevant experience
- Presentable
- Strong communication (speaking and writing) skills in English, Arabic and French languages
- Excellent organizational and interpersonal skills
- Excellent Leadership
- Adaptability in fast-paced and high-pressure situations
- Experience in known organization (National/International)
- Customer Services oriented.
- VIP interaction experience
- Professional attitude
- Perfection to details
- Interior Design Skills
- Eye for Detailing & Housekeeping, Maintenance
- Good Interpersonal Skills
- Extensive knowledge in development of Reports & Presentation Skills
- Innovation / Continual Growth
- Negotiation Skills
- Able to work independently and efficiently to meet deadlines.
- Effective communication within team and with other teams