Territory Trainer - Retail - HomeBox

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  • United Arab Emirates
  • Permanent
  • Full-time
  • 30 days ago
Job Description:7-8 years in Retail Training / L&DRole Description:
1. Training Delivery & Execution:
  • Deliver classroom and on-floor training programs as per the monthly training calendar for
retail store teams.
  • Facilitate onboarding programs, functional capability modules, product training, and
behavioral programs.
  • Ensure high training effectiveness through structured facilitation and learning
methodologies.
2. Capability Building & Coaching:
  • Conduct regular store visits to assess capability gaps and provide on-the-job coaching to
store teams.
  • Support Store Managers in driving team development through structured learning
interventions.
  • Mentor and certify In-Store Trainers (ISTs) to ensure quality cascade of training.
3. Training Need Identification:
  • Partner with RCBHs, ARMs, and Store Managers to identify performance gaps and translate
them into training plans.
  • Use business data (sales, NPS, conversion, ATV, UPT, etc.) to prioritize capability
interventions.
4. Content Implementation & Governance:
  • Ensure effective rollout and adherence to all L&D initiatives and training frameworks.
  • Maintain training MIS, attendance, feedback certification records, and training effectiveness
reports.
  • Track behavioral adoption and sustainment of key service and operational standards.
5. Stakeholder Management:
  • Work closely with Retail Operations and HR to align training with business priorities.
  • Provide regular feedback and insights from the field to the central L&D team for continuous
improvement.
6. Content Development & Localization:
  • Customize and develop training content, including facilitator guides, participant materials,
and on-floor learning aids, to align with Home Box business requirements, product updates,
and territory-specific capability needs.
  • Coordinate with stakeholders and SME( Subject Matter Expert) to get the base content.
  • Manage LMS activities including course uploads, enrolment of participants, tracking
completion, maintaining learning records, and generating reports to monitor learning
progress across the territoryFunctional Competencies:
· Training Facilitation
· On-the-job coaching
· Training need analysis
· Learning effectiveness measurement
· Product & customer experience training
· Learning Content Development & Customization
· LMS Administration
Behavioral Competencies:
· Strong stakeholder management
· Influencing and collaboration
· High energy and execution focus
· Planning and organizing
· Result orientation
Other Skills:
· Good Proficiency in MS Office mainly MS Excel
· Familiarity with LMS platforms
· Strong presentation and communication skills
· Ability to travel extensively within UAEResponsibilities:· Experience in home furnishing / furniture / retail is preferred
· Strong exposure to on-floor coaching and capability building
· Experience in managing IST / store trainer networks
· Proven track record of delivering behavioral and functional training programsQualifications:· Bachelor's Degree in any discipline (HR / Business / Retail preferred)
· Training certifications will get preference

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