Inbound Staff

  • Abu Dhabi
  • Permanent
  • Full-time
  • 2 months ago
Job DescriptionDuties and Tasks/Essential Functions:-Deliver service and support to end-users over the phone-Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and service Job Description Duties and Tasks/Essential Functions: -Deliver service and support to end-users over the phone -Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services -Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, Leased Line, MPLS and more -Gather customer s information and determine the issue by evaluating and analyzing the symptoms -Follow standard processes and procedures; -Identify and escalate priority issues Competencies: -To ensure all queries/complaints are handled as per operational requirements. -To ensure Standard Operating Procedures are followed 100% in providing resolution to the customer. -To ensure that the productivity levels are maintained. -To escalate to top management as required depending on the gravity of the issue -To ensure proper handing / taking over on the pending tickets (End to End ownership) -To be the responsible face of Client & provide resolutions carefully to the customer -To highlight on issues which are persisting & needs immediate resolution -Ability to manage extreme work pressure & excel in superior customer experience. -Ability to work on shifts and rotational days off. -Ability to do effective follow up and update status/report Please share your cv to cv@sundusrecruitment.com Requirements Experience -2+ Years experience in customer service, preferably in Technical Support call center Skill and Knowledge Qualifications: -Computer Graduates preferably with CISCO / A+ certifications -Excellent phone etiquette; -Ability to speak and write clearly and accurately -Demonstrated proficiency in typing and grammar -Knowledge of customer service principles and practices -Effective listening skills -Multi-tasking capabilities

Monstergulf

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