Support Specialist - Relationship Management ( UAE National )
حكومة رأس الخيمة
- United Arab Emirates
- Permanent
- Full-time
complaints are resolved on time in order to build longterm customer relationships and support in revenue generationFinancial Analysis and Credit Assessment: Support in gathering the required information and documentation that allow the relationship and senior relationship managers to analyse clients’ financial health
and needs as well as their industries/markets on regular basis in order to identify lending, selling and cross-selling opportunities that improve ADCB’s profitabilityPeople Management: Manage self and team in line with ADCB’s people management policies, procedures, processes and
practices to ensure adherence and to maximise own and employee contribution to business performance.Policies, Processes, Systems and Procedures: Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholdersContinuous Improvement: Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standardsCustomer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service
in all internal and external customer interactionsSkillsSkillsEXPERIENCE, QUALIFICATIONS & COMPETENCIES
Minimum Experience:At least 3 years of experience in bankingMinimum Qualifications:Bachelor’s Degree in Business Administration, Finance, Engineering, Law or equivalentKnowledge and SkillsClient Service Skills
Problem Solving Skills
Analytical Skills
Presentation and Communication Skills
Proficiency in Microsoft Office (Word, PowerPoint, Excel, Access)