ODD Supervior

Sundus Recruitment Services View all jobs

  • Sharjah
  • Permanent
  • Full-time
  • 1 month ago
Titile : ODD Supervior ( Short Term Contract )Monitor the Maker & Checker Que. * Monitor the team progress & number cases handled on daily basis.
  • Handle the emails received from the call centre & CRU Department.
  • Handle the complains that are received & make sure to resolve within the agreed TAT.
  • Prepare the Team & RM Daily progress Report.
  • Share Data related to the ODD cases to the senior management regarding the progress.
  • Arrange for the AC Services Blocking & ATM Card Deactivation in case of pending ODD cases.
  • Arrange to reactivate the AC Services in case of Completed ODD Cases.
Specialist Skills / Technical Knowledge Required for this role:
  • Banking Experience is must
  • Good knowledge of Products & services
  • Good knowledge of Service Policies & Procedures
  • Fair Knowledge of banking practices, regulations & risks
  • Good Knowledge of Anti-Money laundering regulations issued by regulatory authorities
  • Knowledge of Anti-Money laundering regulations issued by the regulatory authorities
  • Computer skills
  • Excellent Communication Skills
  • Excellent in Excel.

Sundus Recruitment Services