Flagship Boutique Manager (FBM001)

Dubai
Permanent
Full-time

1 month ago

Foreground is partnering with a leading luxury chocolate house in the UAE to appoint a Flagship Boutique Manager to lead the operations of one of the brands most prestigious locations.This is a key leadership position, responsible for translating the brands heritage into a seamless retail experience. The ideal candidate will combine operational excellence with refined client service standards, leading a team that reflects the sophistication, attention to detail, and commitment to excellence expected of a flagship destination.Role Overview:The Flagship Boutique Manager will serve as the ambassador of the brand within the most visible boutique, responsible for ensuring best-in-class client experience, overseeing all store functions, and upholding high commercial standards. This role goes beyond routine retail management and demands a leader who embodies the values of luxury, understands regional market nuances, and knows how to nurture a team that performs with pride and precision.Key Responsibilities:

Own the full boutique P&L, including sales targets, budget planning, and cost control
Drive the overall client journey, ensuring personalized and memorable service experiences
Lead a team of sales advisors, supervisors, and support staff with clarity and consistency
Implement brand directives on visual merchandising, store layout, and seasonal presentations
Analyze sales data, client behavior, and team performance to inform decision-making
Ensure compliance with internal SOPs, safety standards, and loss prevention practices
Act as the key point of contact for internal departments including merchandising, marketing, and training
Represent the boutique in management meetings, contributing operational insights and team feedback
Champion a culture of continuous improvement, staff development, and customer excellence

Candidate Profile:

Minimum 7 years of experience in retail management, ideally with 3+ years in a luxury flagship environment
Demonstrated success in managing boutique teams, clienteling strategies, and luxury sales growth
Deep understanding of premium customer behaviors, retail trends, and experiential retailing
Excellent interpersonal and leadership skills; able to inspire, coach, and challenge teams
Fluent in English; proficiency in Arabic or French is a plus
Presentable, articulate, and naturally confident in engaging with high-profile clientele

Foreground

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