Community Manager
Alert
- Abu Dhabi
- Permanent
- Full-time
Your salary is a tax free! You will have the opportunity to expand your network and be a part of a dynamic and growing company. Our client offers a direct employment contract, competitive salary package, and other benefits as per UAE Labor Law.Who you are
You are a proactive and experienced Community Management professional with a proven track record in enhancing resident satisfaction and ensuring operational excellence within jointly-owned properties.Skills & Competencies:
- Strong organizational and time-management skills
- Proven expertise in conflict resolution and managing sensitive situations with empathy and tact.
- Strong analytical and decision-making skills
- Good knowledge in business math, accounting, and commercial skills.
- Advanced computer skills (MS Office), including PowerPoint presentation and MS Excel.
- Bachelor's degree is preferred.
- Minimum of 3 - 5 years of managerial level experience in the hospitality industry within the UAE
- Exceptional communicator, with the ability to build strong relationships and influence strategic development through a clear and well-supported vision.
- DLD, RERA & JOP Law knowledge would be preferred but not Mandatory.
In this role, you will play a pivotal role in supporting the development and implementation of best practices in community and facilities management. You will be responsible for creating a positive experience for all residents and owners by delivering high-quality services that exceed expectations within your assigned jointly-owned property (JOP), while also driving revenue growth, optimizing costs, and ensuring regulatory compliance.Role & Responsibilities:Service Provider Supervision
Contractor Supervision:
- Implement a checklist for contractor performance tracking
- Conduct weekly and monthly site inspections and record findings
- Score vendors annually and report top and low performers
- RFQ, Technical Report, and create Deals
- Drive a culture of open communication, swift resolution, and satisfaction. Ensuring all residents use community software and all queries are resolved through it
- Implement a 24-48-hour turnaround time on escalated resident queries and issues by HD.
- Set up quarterly resident feedback surveys and digital suggestion boxes
- Execute the Owners Committee meeting
- Prepare and submit the agenda through Mollak
- Prepare and circulate MOMs with clear action points to implement after each meeting
- Eemergency notices through digital platforms
- First point of contact for emergency response, coordination of any emergencies
- Monitor and resolve cases in Mollak within RERA timelines
- Issue Mollak violation notices 24 hours after unnoticed warning
- Respond to RVS and/or legal warnings from DLD
Guarantee full alignment with DLD, RERA, and JOP Law
- Attend meetings with authorities if needed (DM, DLD, RERA, etc.)
- Maintain up-to-date fire and safety certifications and Red Folder
- Participate in annual fire drills and quarterly safety awareness campaigns
Organize events to foster a vibrant, connected, and conscious community
- Plan event calendar (major events, 2 kids, 1 gathering)
- Introduce campaigns and sustainability education programs.
- Maintaining records in Shared drives
- Provide data for the Monthly Management Report
- Issue emergency notices through digital platforms