IT Service Desk Engineer
- United Arab Emirates
- Permanent
- Full-time
- Provide first-level technical support to end users for hardware, software, and network issues
- Log, track, and resolve incidents using IT Service Management (ITSM) tools
- Escalate complex issues in a timely manner as per Standard Operating Procedures (SOPs)
- Reproduce and analyze issues to identify root causes and provide solutions
- Configure and support Remote Access, VPN, and Citrix environments
- Ensure high-quality support and excellent user experience
- Collaborate with internal teams for faster issue resolutionRequirements:
- Proven experience in IT Service Desk / Helpdesk Support
- Hands-on experience with ITSM tools (ServiceNow, Remedy, etc.)
- Knowledge of VPN, Citrix, and remote troubleshooting
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environmentDisclaimer: GotoGulf is a platform that facilitates recruiters and jobseekers reach out to each other. Applicants are advised to research the bonafides of recruiters independently. We do not endorse requests for money payments and strictly advise against sharing personal or financial information. If you suspect malpractice, please email to us.
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