Restaurant Host/Hostess
D.C. Global Talent Inc.
- Dubai
- DH 72,000 per year
- Permanent
- Full-time
Reports To: Restaurant Manager and Assistant Manager
Start Date: November 5–15, 2025
Salary: AED 6000 per month (housing and transpo included)We are looking for a warm, professional, and guest-focused Host/Hostess to be the first point of contact for guests at a prestigious high-end Italian dining outlet in Dubai. You will be responsible for delivering an exceptional welcome, managing reservations, and ensuring a smooth guest experience from arrival to departure.Key Responsibilities1. Represent the Restaurant’s Values
- Provide a warm, smiling, and professional greeting to every guest.
- Maintain full attention and eye contact with guests, ensuring their comfort and well-being.
- Show respect and support toward colleagues across all departments.
- Demonstrate a proactive “problem solver” attitude, taking initiative to resolve issues and improve the guest experience.
- Handle guest complaints with empathy, diplomacy, and discretion.
- Maintain impeccable personal presentation in accordance with grooming standards (elegant attire, clean and styled hair, subtle makeup, excellent hygiene).
- Greet guests with patience, a positive attitude, and professionalism, prioritizing those with special needs such as people with disabilities, elderly guests, and pregnant women.
- Clearly explain the queue system, reservations, waiting list, and menu details.
- Record guest preferences and special occasions in 7Rooms and communicate them to the team during briefings.
- Keep managers informed about any delays or wait times so service recovery gestures can be offered when needed.
- Escort guests to their tables, ensuring comfort and explaining menu or payment procedures.
- Check tables during service to confirm guest satisfaction and escalate concerns when necessary.
- Maintain constant communication with the restaurant manager to update seating plans in real-time using 7Rooms.
- Balance reservations and walk-ins efficiently, providing accurate wait time estimates and managing no-shows with flexibility where possible.
- Optimize seating to achieve target average table times without compromising the guest experience.
- Assist with setup or reset of tables when required.
- Keep the host station tidy, organized, and fully stocked before, during, and after service.
- Mandatory: Currently residing in Dubai.
- Mandatory: Experience in an Italian restaurant or Italian-inspired outlet.
- Previous experience as a Host/Hostess in a fine-dining or high-end restaurant preferred.
- Fluent in English; additional languages are an advantage.
- Proficiency in 7Rooms or similar reservation management software preferred.
- Strong communication and organizational skills with a guest-first mindset.