Merchandising Services Customer Success Consultant

NielsenIQ

  • Sharjah
  • Permanent
  • Full-time
  • 2 days ago
Job DescriptionThis role is responsible for developing and delivering standardized and defined technical support in the area of Merchandising. As a Technical Support Consultant, you are the implementation partner of our customers and you are helping them to perform optimizations of customer specific processes according to their requirements.During this phase of the customer relationship, you also provide the necessary technical support to ensure the stability of our solutions
  • Support our existing clients in any technical matters related to our software portfolio.
  • Implementing and supporting our data model into SQL Server and Oracle environments.
  • Ability to troubleshoot any kind of issues independently.
  • Involvement in technical projects for existing software solutions and their integration in the customer environment
  • You support all project participants and project management with your expertise and the provision of solutions and customizations in time, in quality
  • Transfer projects into regular operations at the customer and support your colleagues and customers in support cases / escalations.
  • Contribution with your expertise to technical groups where you are involved
  • Analyze client requirements and come up with technical solutions to match.
  • Support the NielsenIQ sales team and analytics team with your technical competence, experience Build up a strong partnership with the defined customers and inspire the customers, in accordance with the contractual agreements.
  • Regularly updating merchandising software to the latest versions at clients
  • Delivering online and in-person training sessions on the use of merchandising software
  • Supporting the sales team with software demonstrations, technical deep-dives, and product overviews
  • Reporting and monitoring software bugs via platforms such as ServiceNow, JIRA, and Spaceman UserVoice
  • Actively contributing to the collection and communication of development ideas to the Product Leadership team
  • Maintaining continuous collaboration with cross-functional teams: Sales, Product Leadership, and peers
Qualifications
  • Software support and administration skills
  • Database experience in SQL Server and Oracle
  • Strong Communication skills (Arabic and English)
  • Reliability and commitment to the project and support
  • Patience and the will to find the solution to the problem that is necessary for the solution
  • Ability to work in a team and collaboratively with internal and external experts
  • Very good understanding of customer issues with the aim of meeting customer needs
  • Ability to build good relationships with external and internal stakeholders
Additional InformationOur Benefits
  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)
About NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: | | |Our commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the

NielsenIQ