Sales & Operations Manager - Freight Forwarding & Logistics

• Drive new business and grow key accounts across freight forwarding, logistics, and value-added services, with a clear focus on margin and profit, not volume.

• Own pricing, quotations, tenders, and contract negotiations to protect profitability.

• Build and manage a disciplined sales pipeline with accurate forecasting and performance visibility.

• Oversee end-to-end Air, Sea, and Land freight operations, ensuring compliant, cost-effective, on-time execution.

• Enforce SOPs, service standards, and KPIs to reduce errors, delays, and cost leakage.

• Act as the senior escalation point for operational and customer issues.

• Lead and performance-manage sales and operations teams, setting clear targets, accountability, and achieving results.

• Build a commercially focused, performance-driven team through continuous productivity and process improvement and a results-driven culture.

• 10+ years’ experience in sales leadership and operational management within a UAE freight forwarding or logistics environment.

• Strong knowledge of UAE customs regulations, trade compliance, and local market dynamics.

• Strong pricing, costing, margin management, and contract negotiation capability with proven ability to grow revenue whilst protecting margins.

• Strong leadership in building and growing cross-functional sales and operations teams.

• Proficient in freight management systems and CRM tools, with a data-driven approach.

• Currently based in the UAE - candidates outside the UAE will not be considered.

• Fluent in English and confident managing senior client negotiations and escalations.

• Credible leadership presence — commercially minded, decisive, structured and accountable.

• Bachelor’s degree

Plum Jobs