Reservation Sales Coordinator - Sales and Marketing
- Dubai
- DH 3,500-5,000 per month
- Permanent
- Full-time
Lapita Dubai Parks and Resorts Autograph Collection is seeking a Reservation Sales Coordinator to support our Sales and Marketing operations. This role is responsible for handling guest reservation inquiries, optimizing room sales through up-selling, and supporting loyalty program engagement while ensuring exceptional customer service in line with Marriott standards.Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Sales and Marketing
Salary: 3500-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full TimeJob Overview
The Reservation Sales Coordinator will manage guest reservation requests across various channels, provide support to the sales team, and execute loyalty program tasks. This position plays a crucial role in maximizing revenue and building strong guest relationships. Ideal candidates must possess excellent communication skills, a keen attention to detail, and the ability to handle multiple administrative and guest-facing duties effectively.Key Responsibilities
- Handle reservation requests, changes, and cancellations via phone, email, or fax
- Apply upselling techniques to maximize room revenue while ensuring guest satisfaction
- Coordinate with internal departments such as Sales, Accounting, and Data Administration to resolve guest queries and issues
- Process Marriott Bonvoy rewards and gift redemptions accurately
- Promote brand awareness internally and externally through consistent service standards
- Assist with general office tasks including filing, document handling, and email correspondence
- Record and process all guest interactions professionally and in accordance with Marriott etiquette
- Monitor quality standards and report performance issues to management
- Act as a role model for fellow associates and assist in their training when required
- High school diploma or equivalent required
- Minimum 2 years of relevant experience in hospitality reservations or guest services
- Proficient in communication and telephone handling
- Ability to multitask and handle administrative responsibilities effectively
- Familiarity with Marriott systems or hotel reservation platforms is a plus
- No supervisory experience required
- Competitive salary and benefits including meals, transportation, and accommodation
- Global discounts on hotel stays, dining, and services at over 8,000 Marriott properties
- Training, recognition, and internal career growth opportunities
- Inclusive, multicultural workplace culture
- Health and life insurance coverage
Lapita, Dubai Parks and Resorts Autograph Collection is a unique Polynesian-themed resort located within Dubai Parks and Resorts. As part of the Autograph Collection by Marriott, the hotel is designed for travelers who seek one-of-a-kind experiences. Joining Lapita means becoming part of a global hospitality leader dedicated to innovation, cultural diversity, and career development. Marriott International empowers you to pursue your passion in a setting that values individuality, purpose, and professional growth.Job Title Reservation Sales Coordinator - Sales and Marketing
Job Description Reservation Sales Coordinator - Sales and MarketingJob Overview
Lapita Dubai Parks and Resorts Autograph Collection is seeking a Reservation Sales Coordinator to support our Sales and Marketing operations. This role is responsible for handling guest reservation inquiries, optimizing room sales through up-selling, and supporting loyalty program engagement while ensuring exceptional customer service in line with Marriott standards.Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Sales and Marketing
Salary: 3500-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full TimeJob Overview
The Reservation Sales Coordinator will manage guest reservation requests across various channels, provide support to the sales team, and execute loyalty program tasks. This position plays a crucial role in maximizing revenue and building strong guest relationships. Ideal candidates must possess excellent communication skills, a keen attention to detail, and the ability to handle multiple administrative and guest-facing duties effectively.Key Responsibilities
- Handle reservation requests, changes, and cancellations via phone, email, or fax
- Apply upselling techniques to maximize room revenue while ensuring guest satisfaction
- Coordinate with internal departments such as Sales, Accounting, and Data Administration to resolve guest queries and issues
- Process Marriott Bonvoy rewards and gift redemptions accurately
- Promote brand awareness internally and externally through consistent service standards
- Assist with general office tasks including filing, document handling, and email correspondence
- Record and process all guest interactions professionally and in accordance with Marriott etiquette
- Monitor quality standards and report performance issues to management
- Act as a role model for fellow associates and assist in their training when required
- High school diploma or equivalent required
- Minimum 2 years of relevant experience in hospitality reservations or guest services
- Proficient in communication and telephone handling
- Ability to multitask and handle administrative responsibilities effectively
- Familiarity with Marriott systems or hotel reservation platforms is a plus
- No supervisory experience required
- Competitive salary and benefits including meals, transportation, and accommodation
- Global discounts on hotel stays, dining, and services at over 8,000 Marriott properties
- Training, recognition, and internal career growth opportunities
- Inclusive, multicultural workplace culture
- Health and life insurance coverage
Lapita, Dubai Parks and Resorts Autograph Collection is a unique Polynesian-themed resort located within Dubai Parks and Resorts. As part of the Autograph Collection by Marriott, the hotel is designed for travelers who seek one-of-a-kind experiences. Joining Lapita means becoming part of a global hospitality leader dedicated to innovation, cultural diversity, and career development. Marriott International empowers you to pursue your passion in a setting that values individuality, purpose, and professional growth.
Post DetailsJob Start Date 1970-01-01
Salary from 3500.00
Salary to 5000.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Careers in Gulf