Retail Operations Assistant Manager | Retail | Marks & Spencer | UAE
Al-Futtaim
- Dubai
- Permanent
- Full-time
- Design & development of operational retail efficiencies aligned to and supporting the M&S store transformation
- Develop business cases and/or demand requests as required and work in partnership with AF retail teams to deliver projects (POS , RFID , CAFÉ)
- Utilise existing and new platforms to stay in touch with the needs of our customers and colleagues
- Develop an effective network in other industries to share and learn best practice and identify opportunities to apply the most effective future industry thinking
- Identify, Deliver and Embed cost reduction initiatives in OPEX Cost Areas and the end-to-end operations
- Design and Implement more efficient processes and ways of working in stores
- Constantly explore opportunities to drive customer experience, growth, loyalty and data
- Ability to recognise new opportunities in a retail environment to drive sales
- Uses the business daily, weekly and monthly MI to understand store
- performance in line with the Operations Plan and KPI's.
- Support business to make discernible differences across the
- operations with accurate and insightful data analysis. - Timely reporting - Data Analysis and process
- Demonstrate knowledge of and experience with software tools to create, edit, and analyze complex reports, graphs, and presentations.
- Be able to make sound decisions and the ability to take initiative and accountability for the accuracy of information.
- Collaborate with EIT and others to standardize reporting and automate reports where possible
- Work with HRBP to deliver targeted people solutions to create employee engagement, compliance to HR Policies and local legislation
- Set up succession plans to sustain continuity and development.
- Role model M&S and AL Futtaim Leadership Competencies and Way behaviours
- Build, coach and develop the team across each region ensuring the talent pipeline
- Ensure clear goals and accountabilities are set and communicated to the team
- Support Head of Commercial Operations in communicating and cascading key messages to store team members.
- Monitors stores' staffing model reflects store activity; makes recommendations to utilise the maximising resource process to ensure right people, right place, and right time.
- Ensures the retail communication plan is delivered on time through
- the working week framework.
- Investigates & manages all store reporting to maintain accuracy,
- Drive efficiency and provides advice & solutions where necessary to
- Provides evidence to stores to drive actions required to reduce stock
- Monitors the shrinkage action planning process and assists in the
- Delivery of KPI measures of performance and operational excellence through leveraging colleague capability, teamwork, and collaboration
- Working as part of a diverse and experienced store team where you will be confident to challenge peers and work collaboratively creating an inclusive and diverse workplace and the M&S brand
- Responds to and deals with internal and external customer queries,
- Delivers great service for our customers and acts as a role models '”Doing the Right Thing' and living our Values in retail “ Inspiration ”“Innovation” “Integrity” and “In Touch
- Prepares and provides all retail MI and delivers on time in line with agreed SLA's
- Work with Sake holders to drive a productive and efficient operation in a store which trades and operates legally and safely, protecting Customers, Colleagues,
- Interpersonal Skills.
- Problem analysis and problem-solving
- Technical knowledge
- Delighting Our Customers
- Collaboration
- Managing Complexity
- Influencing Others
- Taking Initiative
- Drive for Results
- Engaging Leadership
- Developing Talent
- Bachelor Degree (Masters Preferred)
- 5+ years' experience in similar field.
- Excellent communication skills across all levels, including influencing senior stakeholders
- Resilience and confidence to drive and deliver cultural and behavioral change and develop at team of colleagues for the future
- Team player who can communicate effectively and build strong relationships in order to work confidently alongside a strong, high performing leadership team
- Desire to push boundaries and collaboratively make a difference
- Strong understanding of retail operational principles as well as the ability to analyse and interpret a range of commercial data to support decision making in order to drive sales performance
- Ability to work as part of a diverse and experienced store team and be confident to challenge peers and work collaborative
- Excellent numerical reasoning with statistical analysis preferred and uses data, customer insight and market analysis to plan and create a clear strategy
- Guides colleagues through change by involving them in the decision-making process, keeping them in the loop and asking for opinions
- Holds themselves and their teams accountable for delivering objectives and business targets
- Excellent presentation skills and the ability to simplify complex problems/messages
- Strong negotiation skills - the ability to influence a skeptical audience
- Excellent time management skills with the ability to multi-task
- High level of motivation, enthusiasm and persistence.
- Ability to be a change agent within the organisation.
- Highly analytical person with great precision and attention to detail
- Problem solving skills
- Working knowledge in SAP - ERP system (preferred) Good knowledge of MS Excel, Word and PowerPoint Strong analytical skills