Home Appliances Technical Support Engineer- Dubai

• Develop comprehensive training programs for Service Engineers, CIC agents, and the Installation Team to enhance their skills and knowledge.
• Execute training plans through both on-site and online platforms, ensuring effective knowledge transfer.
• Oversee the performance of Service Engineers, CIC agents, and the Installation Team, identifying skill gaps and coordinating targeted improvement activities.
• Analyze service data to pinpoint areas for enhancement, and implement strategies for improvement, including addressing Reclaim and Voice of Customer (VOC) feedback.
• Gather information on product quality issues from various countries and collaborate with the manufacturing team to initiate and track improvement measures.
• Conduct rework tasks as requested by the production team to ensure product standards are met.
• Provide timely technical support to the service team, offering detailed explanations and guidance on repair procedures.
• Assess warranty claims, liaise with different manufacturing units for payment settlements, and coordinate with distributors accordingly.
• Make on-site customer visits for critical issues, and prepare comprehensive field reports for management and the manufacturing team to review.

• Bachelor's degree in engineering (Major in mechanical or electrical)
• Sound knowledge of.HA products (Washing machine , Refrigerator , Dishwasher ,RAC, Other cooking devices) working and troubleshooting
• Hands on experience on providing technical training to ASC , technician
• Knowledge on basic quality process & should be able to technical interact with factories and R&D units
• Experience in handling end to end customers and should be capable of handling repair directly
• Proficiency in Microsoft Office, including Excel and PowerPoint..

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