Job Summary:We are seeking a highly organized and customer-focused Receptionist with proven UAE experience in a hospital or clinic environment. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support. You will play a crucial role in ensuring the smooth and efficient operation of our front desk.Responsibilities:Patient Reception and Registration:Greet and welcome patients and visitors in a professional and courteous manner.Accurately register patients, verifying personal and insurance information.Manage patient check-in and check-out procedures.Ensure patient confidentiality and adherence to privacy policies.Appointment Management:Schedule, reschedule, and confirm patient appointments.Manage appointment calendars and optimize scheduling to minimize patient wait times.Coordinate with medical staff regarding appointment schedules and urgent cases.Communication and Information:Answer and direct phone calls, emails, and inquiries promptly and professionally.Provide accurate information to patients regarding clinic/hospital services, procedures, and policies.Relay messages to medical staff and other departments.Administrative Support:Maintain organized patient files and records.Process patient payments and handle billing inquiries.Manage front desk supplies and ensure a clean and organized reception area.Perform general clerical duties, including filing, photocopying, and data entry.Insurance and Billing:Verify patient insurance information and process insurance claims.Handle patient co-payments and billing inquiries.Ensure accurate recording of financial transactions.UAE Specific Requirements:Familiarity with UAE health insurance procedures and regulations.Knowledge of local healthcare protocols and customs.Experience with electronic medical records (EMR) systems used in the UAE.
