Telesales Coordinator - Spare Parts | Al-Futtaim Automotive | Global Aftersales

Al-Futtaim

  • Abu Dhabi
  • Permanent
  • Full-time
  • 13 days ago
Overview of the role:Deal with Parts enquiries and support in growing parts business. Aid Parts sales team of branches in optimizing the conversion rate (closing deals). Register & Onboard new Parts customer. Maintain customer relations and satisfaction. Customer Relations and Lead Managements. Maintain customer database.What you will do:
  • Attend Parts enquiries received via calls, emails, webchat, WhatsApp & assist customer with,
o Spare Parts information using Electronic Parts Catalogue (EPC)o Price and availability by using Dealer Management System (SAP)o Work closely, together with the branches to close the dealso Promote Spare Parts and other consumable products (Upselling & Cross-selling)
  • Make calls to Parts customer,
o Register and onboard new customer for saleo Explain features and benefitso Promote products and serviceso Establish rapport with customerso Sales follow-ups and Sales campaigns,
  • Perform sales support activities like preparation of quotes, sales orders etc.
  • Create and close leads through Lead Management Systems
  • Respond promptly and professionally to customer inquiries received
  • Coordinate with cross-functional team in order to complete the task effectively
  • Handle customer complaints & concerns in a professional manner
  • Ability to manage difficult situation and challenging customers
  • Provide accurate information to customer and ensure customer satisfaction all the way
  • Manage record of each customer and update customer database
  • Prepare spare parts calls reports and update to line manager
  • Maintain compliance with all company policies and procedures.

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