Certification Body Manager - MS - Abu Dhabi

• Maintain and ensure continuous compliance with accreditation requirements (e.g., ISO/IEC 17021-1, ISO 17065, ISO 17024 as applicable).
• Act as the primary point of contact with accreditation bodies such as EIAC, ENAS, SAC, DAkkS, NABCB or equivalent
• Prepare, submit, and manage accreditation applications, scope extensions, renewals, and surveillance assessments.
• Coordinate and support witness audits, office assessments, and compliance evaluations conducted by accreditation bodies.
• Address non-conformities (NCs) raised by accreditation bodies, including root cause analysis and corrective action implementation.
• Monitor changes in accreditation rules (internal and external), IAF MDs, and regulatory requirements and ensure timely implementation.

• Oversee the end-to-end certification cycle, including:

• Application review
• Contract review
• Audit planning
• Stage 1 & Stage 2 audits
• Surveillance audits
• Recertification audits
• Special audits (scope extension, transfer, short notice audits)
• Ensure audits are conducted as per defined certification procedures, audit durations, and accreditation rules.
• Review and validate certification decisions, ensuring independence between audit and decision-making functions.
• Ensure timely issuance, suspension, withdrawal, or renewal of certificates.

• Ensure proper planning and execution of surveillance audits as per certification cycle requirements.
• Monitor audit intervals, audit days, and sampling requirements.
• Review recertification audit plans, reports, and decision records to ensure continuity of certification.
• Ensure customer compliance with certification rules throughout the certification cycle.

• Define and maintain auditor qualification, competence criteria, and authorization matrices.
• Approve, monitor, and periodically review auditor competence, performance, and ongoing professional development.
• Ensure auditors and technical experts meet requirements for:

• Education
• Industry experience
• Audit experience
• Standard-specific competence
• Conduct witness audits, performance evaluations, and competence reviews of auditors.
• Manage auditor authorization, suspension, or withdrawal where required.

• Review audit reports for technical adequacy, completeness, and compliance with accreditation requirements.
• Ensure proper classification and closure of non-conformities raised during audits.
• Ensure certification decisions are made by authorized, impartial personnel independent of the audit process.
• Maintain records of certification decisions and justifications.

• Maintain and improve the Certification Body's Quality Management System in line with ISO/IEC standards.
• Ensure control of procedures, manuals, records, and templates.
• Conduct or oversee internal audits and management reviews.
• Track KPIs related to certification quality, timeliness, and compliance.
• Manage customer complaints, appeals, and disputes related to certification activities.

• Lead preparation and coordination for audits conducted by:

• Accreditation bodies (e.g., EIAC, DAkkS)
• Regulatory authorities (e.g. SASO)
• Scheme owners
• Ensure timely response to audit findings and implementation of corrective actions.
• Maintain readiness for unannounced or short-notice audits.

• Ensure the impartiality, independence, and confidentiality of certification activities.
• Manage and monitor impartiality risk assessments.
• Ensure no conflict of interest exists between certification, consulting, or other activities.

• Act as escalation point for key clients, critical issues, complaints, or appeals.
• Support business development teams by ensuring certification offerings comply with accreditation rules.
• Liaise with scheme owners, regulators, and industry bodies.

• Maintain accurate records of:

• Audits
• Certification decisions
• Auditor competence
• Accreditation communications
• Prepare management reports for senior leadership on certification performance, risks, and compliance status.

• Bachelor's degree in Engineering, Science, or relevant technical discipline (Master's preferred).

• Minimum 8-12 years experience in TIC / Certification industry (including auditing)
• Minimum 3-5 years in a managerial or decision-making role within a Certification Body.
• Strong experience working with accreditation bodies such as DAkkS, NABCB, IAS, UKAS or equivalent

• In-depth knowledge of ISO/IEC 17021-1 and IAF Mandatory Documents.
• Strong understanding of management system standards (ISO 9001, ISO 14001, ISO 45001, etc.).
• Excellent audit process knowledge and decision-making capability.
• Strong leadership, communication, and stakeholder management skills.
• High integrity and ability to manage impartiality and compliance risks.

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