Customer Service Representative - Call Center
First Abu Dhabi Bank View all jobs
- Abu Dhabi
- DH 5,000-8,000 per month
- Permanent
- Full-time
- Role: Customer Service Representative
- Location: Abu Dhabi, UAE
- Industry: Banking
- Function: Customer Service
- Experience: 1-3 years
- Job Type: Full-time
Customer Service Representative - Call Center role in Abu Dhabi, UAE within the Banking industry is a frontline opportunity focused on delivering exceptional customer support, resolving service issues, and enhancing customer experience. This role ensures efficient handling of customer interactions while maintaining compliance and high-quality service standards.Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Service
Salary: 5000-8000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
- Handle inbound and outbound customer calls in line with quality and service standards
- Resolve customer complaints effectively within defined authority or escalate when necessary
- Provide accurate information on banking products and services
- Achieve targets related to service levels and customer satisfaction scores
- Generate leads and support upselling of banking products and services
- Maintain accurate customer records including service requests and complaint logs
- Ensure confidentiality of customer data and compliance with regulatory requirements
- Adhere to bank policies, procedures, and operational guidelines
- Support team leaders and managers with assigned operational tasks
- Maintain flexibility in work schedules to meet service level requirements
- Ensure punctuality, discipline, and adherence to operational standards
- Bachelor's degree or diploma in Business, Finance, or related field
- 1 to 3 years of experience in call center or customer service roles
- Strong communication and interpersonal skills
- Customer-focused mindset with strong problem-solving abilities
- Ability to handle high call volumes and work under pressure
- Knowledge of banking products and services is an advantage
- Strong attention to detail and accuracy
- Customer service and call handling expertise
- Complaint resolution and problem-solving skills
- Sales and upselling capabilities
- Communication and interpersonal skills
- Data management and record keeping
- Compliance awareness and adherence to processes
- Join a leading banking institution with strong customer focus
- Opportunity to develop customer service and banking skills
- Exposure to high-volume operations and service excellence standards
- Career growth in banking operations and customer experience roles
First Abu Dhabi Bank is the largest bank in the UAE and one of the most established financial institutions in the region. Headquartered in Abu Dhabi, FAB delivers innovative banking solutions across corporate, retail, and investment banking while maintaining a strong commitment to customer satisfaction and operational excellence.Job Title Customer Service Representative - Call Center
Job Description Customer Service Representative - Call CenterJob Snapshot
- Role: Customer Service Representative
- Location: Abu Dhabi, UAE
- Industry: Banking
- Function: Customer Service
- Experience: 1-3 years
- Job Type: Full-time
Customer Service Representative - Call Center role in Abu Dhabi, UAE within the Banking industry is a frontline opportunity focused on delivering exceptional customer support, resolving service issues, and enhancing customer experience. This role ensures efficient handling of customer interactions while maintaining compliance and high-quality service standards.Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Service
Salary: 5000-8000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
- Handle inbound and outbound customer calls in line with quality and service standards
- Resolve customer complaints effectively within defined authority or escalate when necessary
- Provide accurate information on banking products and services
- Achieve targets related to service levels and customer satisfaction scores
- Generate leads and support upselling of banking products and services
- Maintain accurate customer records including service requests and complaint logs
- Ensure confidentiality of customer data and compliance with regulatory requirements
- Adhere to bank policies, procedures, and operational guidelines
- Support team leaders and managers with assigned operational tasks
- Maintain flexibility in work schedules to meet service level requirements
- Ensure punctuality, discipline, and adherence to operational standards
- Bachelor's degree or diploma in Business, Finance, or related field
- 1 to 3 years of experience in call center or customer service roles
- Strong communication and interpersonal skills
- Customer-focused mindset with strong problem-solving abilities
- Ability to handle high call volumes and work under pressure
- Knowledge of banking products and services is an advantage
- Strong attention to detail and accuracy
- Customer service and call handling expertise
- Complaint resolution and problem-solving skills
- Sales and upselling capabilities
- Communication and interpersonal skills
- Data management and record keeping
- Compliance awareness and adherence to processes
- Join a leading banking institution with strong customer focus
- Opportunity to develop customer service and banking skills
- Exposure to high-volume operations and service excellence standards
- Career growth in banking operations and customer experience roles
First Abu Dhabi Bank is the largest bank in the UAE and one of the most established financial institutions in the region. Headquartered in Abu Dhabi, FAB delivers innovative banking solutions across corporate, retail, and investment banking while maintaining a strong commitment to customer satisfaction and operational excellence.
Post DetailsJob Start Date
Salary from 5000.00
Salary to 8000.00
Number of Vacancies 1
Location -Location City Abu DhabiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Careers in Gulf