Guest Service Agent
HUES BOUTIQUE HOTEL LLC
- Dubai
- Permanent
- Full-time
Greet guests upon arrival with a warm and professional demeanor. Ensure a smooth check-in and check-out process while addressing any guest needs promptly.Reservations Management:
Assist guests with booking, modifying, or canceling reservations. Communicate with guests about room availability, rates, and promotions.Concierge Services:
Provide guests with information about local attractions, restaurants, transportation options, and hotel amenities.Guest Inquiries and Complaints:
Handle guest inquiries, concerns, and complaints effectively. Ensure that any issues are resolved in a timely and courteous manner.Billing and Payments:
Process payments, issue invoices, and provide guests with a detailed explanation of charges. Ensure accuracy in billing.Collaboration:
Work closely with housekeeping and maintenance to ensure that guest rooms and public areas are ready and maintained to the highest standards.Safety and Security:
Monitor hotel security, ensuring that guest and staff safety is maintained. Follow all safety and security procedures for the property.Qualifications and Skills:Education: High school diploma or equivalent required; hospitality-related certification or training is a plus.Experience: Previous experience in a customer service or hotel front desk role is preferred.Skills:Excellent communication skills (both verbal and written).Strong interpersonal and problem-solving abilities.Ability to multitask in a fast-paced environment.Proficiency in hotel management software (e.g., Opera, Fidelio) is a plus.Basic knowledge of accounting and financial transactions.Personal Qualities:A positive, friendly, and professional attitude.Detail-oriented with a high level of accuracy.Ability to work well in a team and independently.Flexible to work weekends, holidays, and varying shifts.Working Conditions:Full-time position, with flexible hours including evenings, weekends, and holidays.Occasional lifting and carrying up to 25 lbs (e.g., luggage, supplies).What We Offer:Competitive salary and benefits package.Opportunities for professional development and career advancement.A dynamic and supportive work environment.Company ProfileHUES Boutique Hotel is a 4-star boutique hotel that is a piece of contemporary architecture to Dubai's landscape that offers luxury and exceptional hospitality service at its best. This uniquely designed and owned by Bin Suloom Group has a 103-bedroom boutique hotel, bringing not only a stunning new piece of contemporary architecture to Dubai but also a new concept of affordable luxury.
Go to Gulf