IT Manager – Facility Management

• Design, implement, and manage IT infrastructure including servers, networks, storage, and cloud environments.
• Ensure high availability, performance, and security of LAN/WAN, Wi-Fi networks, and connectivity across all facilities.
• Monitor and maintain network performance, uptime, and capacity planning.
• Manage firewalls, VPNs, and network security controls.

• Manage and support all business-critical applications including:

• CAFM / CMMS systems
• ERP systems (if applicable)
• Building systems (BMS, access control, CCTV, etc.)
• Ensure proper system configuration, upgrades, and lifecycle management.
• Oversee user access control, roles, and system security.

• Administer and optimize CAFM / CMMS platforms including:

• Asset management
• Preventive maintenance
• Work order management
• Reporting and dashboards
• Ensure seamless integration between CAFM and other systems (ERP, IoT, BMS).
• Support digitalization initiatives within facility operations.

• Manage system integrations between:

• CAFM / CMMS
• ERP systems
• Building management systems (BMS)
• IoT and smart building technologies
• Oversee API integrations, middleware, and data exchange processes.

• Implement and enforce cybersecurity policies and best practices.
• Ensure protection of IT systems against threats, vulnerabilities, and unauthorized access.
• Manage endpoint security, patch management, and vulnerability assessments.
• Ensure compliance with data protection and regulatory requirements.

• Develop and maintain backup, disaster recovery, and business continuity plans.
• Conduct regular testing and validation of recovery procedures.
• Ensure critical systems availability during emergencies.

• Provide technical support to facility operations and business users.
• Establish and manage IT service desk processes.
• Monitor system performance and proactively resolve issues.
• Ensure SLA compliance for IT services.

• Manage IT vendors, system integrators, and service providers.
• Evaluate vendor performance and ensure adherence to SLAs.
• Support procurement of IT systems and services.

• Participate in IT budgeting, cost control, and financial planning.
• Develop and execute IT strategy aligned with KUFM objectives.
• Identify opportunities for automation and digital transformation.

• Lead, supervise, and mentor IT team members.
• Assign tasks and manage daily IT operations.
• Conduct performance evaluations and staff development plans.
• Identify training requirements and ensure skill development.
• Support recruitment and onboarding of IT personnel.

• Ensure IT systems support health, safety, and critical infrastructure requirements.
• Maintain compliance with safety standards and regulatory frameworks.
• Support emergency systems and critical facility operations.
• Participate in risk assessments and compliance audits.

• Maintain effective coordination with all departments and stakeholders.
• Ensure compliance with company policies, standards, and procedures.
• Support uninterrupted facility operations through reliable IT services.
• Maintain documentation for IT systems, processes, and configurations.

• Participate in system upgrades, migrations, and digital transformation initiatives.
• Support internal and external audits.
• Conduct user training sessions and awareness programs.
• Perform additional duties as assigned by management.

Plenary