Luxury Concierge Manager - Arabic Speaking
Ten Lifestyle Group
- Dubai
- Permanent
- Full-time
- Professionally onboard members to Ten, tailored to their needs, ensuing that they feel connected to as an individual and understand how they personally best use the service
- Luxury Concierge Managers are the front runners in luxury service, setting a standard for top servicing, striving to positively impact wider servicing at Ten and leading by example
- Cultivate and maintain strong relationships with UHNWI clients, understanding their preferences and anticipating their needs to exceed expectations at every turn
- Establish strategies for low users, high users and engage members that haven't used our service for some time, seeking out roadblocks to their use and helping the member and/or Ten navigate these
- Communicate effectively with colleagues, enabling them to be useful, efficient and learn from the best
- To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings
- To promote the wider Ten business to our members and engage with specialists as much as possible, ensuring top standard of work and service
- To manage your daily tasks, ensuring that tasks are completed on time and others can quickly identify priorities in your absence
- To demonstrate you can confidently create relationships with suppliers and communicate to specialists within Ten
- To gather feedback from members' previous requests and use this feedback effectively
- To keep administration and research relating to the members or the members requests accurately up to date on Ten's CRM system
- To think commercially and ensure that any opportunities for commission are realized
- Only Arabic speaking candidates who are CURRENTLY based in the UAE will be considered
- Must be fluent in native English and Arabic. Excellent written & oral communication is a MUST. Fluency in other languages, particularly French is highly regarded, as a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.
- Must have at least 3 years of experience in luxury lifestyle management
- Well-travelled and able to use your own experiences to inspire our members along side in-depth knowledge of luxury destinations worldwide.
- A strong understanding of UHNW expectations and demands
- Proven ability to build and maintain strong relationships with clients, as well as with partners, vendors, and other stakeholders in the luxury lifestyle management, fostering trust and loyalty.
- Demonstrated professionalism and discretion when handling confidential information and interacting with high-profile clients are essential to maintain client privacy and trust.
- Understanding of and experience using a CRM system
- Possess local expertise and familiar with GCC market
- Can do attitude with strong understanding of Arabic culture (GCC, Middle East and North Africa)
- Flexible with different shift patterns
- Exceptional verbal and written communication skills, combined with demonstrated problem solving ability
- A deep sense of empathy and ability to connect with members quickly and building trust
- Confidence in communicating with UHNW clients
- A 'can do, will do' mindset, willing to get whatever is needed done
- A high sense of ownership in everything you do, taking responsibility
- Incredible ability to drive noticeably high member satisfaction
- Analytical in approach, with a commercial understanding to service delivery
- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be complete
- A competitive salary will be offered depending on experience
- Offer flexible work arrangements including Hybrid work possibilities
- Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in third year.
- One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
- Lucrative Ten Loyalty Rewards program
- Remote Working Holidays - Travel and Work for up to 4 weeks per year!
- Access to lots of great travel and entertainment discounts as our clients members would!
- Be part of a our global, dynamic and inclusive Team, with diversity at its core.
- Possibility of growth within a dynamic and international company
- Deliver a world-class member experience
- Invest in technology
- Expand contracts with new and existing clients
- Establish a foothold in new markets by leveraging its market-leading service proposition