After Sales Coordinator - UAE National
- Dubai
- Permanent
- Full-time
- Responsible for the SAV day to day activities.
- Responsible for the documentation and for the information flow from and to the SAV department.
- Maintain a good working relationship with external and internal craftsman/ watchmaker/ cobbler and alterations workroom/ support sales team.
- Ensure all H-care files are completed and submitted in a timely manner and clients are informed about the lead time.
- Resolve common client issues regarding after sales and ensure that a positive outcome is reached whenever possible.
- Monitor all on-going H-care files and update clients on any delays/ problems.
- Ensure all incoming deliveries of repairs are dealt with immediately, and clients are informed of the status of their repaired goods. Notify the customer when the product is ready.
- Work closely with the stock team to ensure that all defective stock is sent to Paris for either credit or repair.
- Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared.
- Liaise with stock team and cash desks (Credit Notes and Supplier Returns)
- Prioritize workload and ensure that most urgent/ important cases are handled promptly.
- Manage the SAV petty cash bills or expenses
- Follow up with calls and messages
- Consistently work to maintain and organize the SAV room (receiving, collection)
- Interactive and positive participation in all morning briefings and team meetings to optimize teamwork and problem solving.
- Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team.
- Share positive ideas and experiences with colleagues.
- Build effective relationships using appropriate verbal and non-verbal
- Good communication and greeting skills.
- Punctual, flexible, hardworking, responsible.
- Professional approach.
- Strong reporting skills accuracy and attention to detail
- Able to work independently.
- Strong follow up skills.
- Analytical thinker.
- Positive attitude.
- Team player.
- Problem solving skills and decision maker.
- Product knowledge.