Customer Service Representative
Al-Futtaim
- United Arab Emirates
- Permanent
- Full-time
- Achieve group revenue target for daily, weekly and monthly rentals – for the branch.
- Should maintain counter as per Hertz International Standards. Image audit and operational audit.
- Ensure that all documentation and system accuracy is maintained and relevant documents are obtained at the time of checkout and scanned clearly into the system.
- Customer Service/NPS Scores: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner.
- Manage the pre check ins daily and ensure that closing of rental is done without delay. Justification of unclosed rentals.
Bayt