Sales associate will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects.Shop Keeping and Store StandardsMaximize and contribute to sales within the store through exceptional customer service and retail experienceEnsure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, ,size wise etc)Ensure all products are price tagged and bar-coded before displayEnsure correct rotation of stock on shelves and assist in accurate stock counts as per store requirementsEnsure awareness and vigilance at all times of security in the store without any negligenceEnsure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all timesGive accurate and current information about the product for all inquiriesUnderstand the returns policy and ensure effective implementationHelp store merchandiser and/or store manager in product placement and arrangementMaintain a clean and well-organized back- stock area and keep the employee break area neat and tidyOperate as a cashier and be consistently accurate in money handling ( in case applicable)Understand and utilize all reports required for the day to day functioning of each storeCarry out linked selling i.e. understand the customer’s need and close the dealStore Merchandise / MerchandisingMaintain a detailed knowledge of the merchandise/ products stocked in the storeEnsure promotions and fast selling lines are featured in the storeProvide information about the customers(likes, dislikes and opinions) to the Team LeaderEnsure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store.Customer ServiceResponsible for greeting and meeting all customers promptly and politely as they enter the storeProvide customer satisfaction by delivering exceptional customer serviceGuide customers throughout the store or to the specific area the customer requestsDevelop a clear understanding of all departments, products, make, features and after sales serviceEnsure effective implementation of visual merchandising principles within the storesEffectively deal with customer queries and complaintsFollow procedures for dealing with specific customer ordersEnsure confidentiality with respect to Landmark retail/store sales informationQualificationsSales associate will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects.Shop Keeping and Store StandardsMaximize and contribute to sales within the store through exceptional customer service and retail experienceEnsure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, ,size wise etc)Ensure all products are price tagged and bar-coded before displayEnsure correct rotation of stock on shelves and assist in accurate stock counts as per store requirementsEnsure awareness and vigilance at all times of security in the store without any negligenceEnsure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all timesGive accurate and current information about the product for all inquiriesUnderstand the returns policy and ensure effective implementationHelp store merchandiser and/or store manager in product placement and arrangementMaintain a clean and well-organized back- stock area and keep the employee break area neat and tidyOperate as a cashier and be consistently accurate in money handling ( in case applicable)Understand and utilize all reports required for the day to day functioning of each storeCarry out linked selling i.e. understand the customer’s need and close the dealStore Merchandise / MerchandisingMaintain a detailed knowledge of the merchandise/ products stocked in the storeEnsure promotions and fast selling lines are featured in the storeProvide information about the customers(likes, dislikes and opinions) to the Team LeaderEnsure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store.Customer ServiceResponsible for greeting and meeting all customers promptly and politely as they enter the storeProvide customer satisfaction by delivering exceptional customer serviceGuide customers throughout the store or to the specific area the customer requestsDevelop a clear understanding of all departments, products, make, features and after sales serviceEnsure effective implementation of visual merchandising principles within the storesEffectively deal with customer queries and complaintsFollow procedures for dealing with specific customer ordersEnsure confidentiality with respect to Landmark retail/store sales information
