Assistant Manager, Technical Support Engineer (Customer Service - AV)

• Contribute to successful product launch in the market
• Contribute to increase sales conversion through service touch points channels
• Monitor/Reporting any early product quality warning
• Provide training and share “know how” to service partners
• Maintain positive KPIs and analyze/report abnormalities
• Add vlaue to customer’s experience through differentiated activites
• Initiate “Special “Care” program to customers “Premium Products”
• Detect/Mitigate business risk actitivty and report periodically

• [Operation Readiness] Perform product/service launch plan by timeline (Contents, Parts, tools, training etc.)
• [Early Warning] Monitor/Report any potential product quality issue with systematic risk sensing and reporting
• [Pro-active solution] Analyze defect symptom & provide necessary solutions to customers on timely manner
• [System & Tool development] Develop process or JIGs to provide prompt technical solution

• [On-line Contents] Create/distribute help contents to strengthen self-service for end users and advanced repair skills for Samsung engineers
• [Technical Training] Prepare product training manuals & Conduct On site/ Online training as per annual training calendar
• [Re-do] Analyze and solve repetitive repairs and multiple defects resulted from service failure
• [No Parts usage] Reduce service costs by analyzing No Part Used cases and develop an improvement measure by finding the reason

• 5 to 7 years of experience in Product Support/ Customer Service with a reputed Company
• GCC market knowledge is preferable
• Bachelor degree in Electronic Engineering
• Strong communications skills

• Please visit to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click .

Samsung