Area Operations Manager - Restaurant
Careers International
- Dubai
- Permanent
- Full-time
- Responsible for overall operational, financial and management with strong hospitality experience to ensure the reputation of the company is maintained at the highest level.
- Coordinating work and schedules.
- To develop working relationships with front and back of restaurant staff.
- Constantly seek customer feedback and opportunities to develop high – quality service in the outlets.
- Making sure outlets have sufficient staff by managing their rosters and leave effectively.
- Provide on-job coaching and guidance to team members, managing their performance to ensure a smooth operation.
- Arrange for timely and detailed briefing sessions for downward communication of product/service changes and for sharing of learning from service recovery actions of the recent past.
- Establishes restaurant business plan by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing and sales projections and estimates.
- Regularly review product quality and research new vendors.
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations.
- Manage restaurant’s good image and suggest ways to improve it.
- Control operational costs and identify measures to cut waste.
- Create detailed reports on weekly, monthly and annual revenues and expenses.
- Promote the brand in the local community through word-of-mouth and restaurant events.
- Recommend ways to reach a broader audience (e.g. discounts and social media)
- Overlook and supervise opening and closing FIFO.
- Assign tasks/responsibilities to Restaurant Manager and Supervisor and follow up on completion.
- Liaise with marketing team for brand level /delivery portal promotional activities to drive sales revenue.
- Monitor outlet general expenses and consumables. Make sure to keep below 2% of monthly sales.
- Handle Vendor Management
- Proven work experience in Fine dine in as a Restaurant Manager, Restaurant General Manager,
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, like Open Table and Peach Works
- Strong leadership, motivational and people skills
- Acute financial management skills
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus