Zoho Developer

• Implementation, customization, and administration of a suite of Zoho One applications including ZOHO CRM, Books, Analytics, Creator, Projects, Desk, etc..

• Work with the support team to resolve any reported issues, track issues and provide periodic updates.

• Work experience with Zoho Creator and developing apps using it.

• Develop custom CRM features and widgets and functionalities in support of customer needs.

• Support to complete projects independently and successfully.

• Use various strategies and tools to provide effective solutions to customers' concerns.

• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.

• Promptly following up on service requests and providing customer feedback.

• Minimum 2 years of experience implementing Zoho products.

• Good communication skills required for client facing role.

• Should have experience in specific skills: Deluge Scripting, API Integration with Zoho Apps, JavaScript, HTML, CSS, React, PHP and SQL.

• Should have experience in Apps: Zoho CRM, Zoho Books, Zoho Creator, Zoho Flow, Zoho Analytics, Zoho Desk and Zoho Marketing apps.

• Should have Certifications: Zoho CRM and/or Creator (Highly Preferable).

• BS degree in Information Technology, Computer Science or relevant field.

• Familiarity with remote desktop applications and help desk software.

• BS degree in Engineering, Information Technology, Computer Science or relevant field.

• Excellent active listening and customer service skills.

• The ability to deal with multiple requests without being overwhelmed.

• The ability to remain professional under pressure.

• Superb work ethic and a growth mindset.

ITP Media Group